Velo Pasadena Inc

Victor Rivas

Took my bike to be inspected due to a skipping under load issue when I brought it i showed them how and when it skips I was told to come back in two days when I returned they were clueless about the issue harash said it didn't skip so i showed him how and when it skipps again totally wasting my time. I informed them that parts and bike were new they assumed that I was not well verse on bicycle and components. they sold me new replacement cassete and chain that didn't fix the issue harash looked bothered when I asked for a refund for the parts he sold me that didn't fix the bike he charged me for labor which I paid.. Harash then said the issue was the back wheel but didn't offer to further assist me with finding and getting the bike fix, left me a fellow road cyclist hanging nasty. So I went on YouTube and I ended figuring it out myself it was the freehub pawls that were not engaging properly I took it apart cleaned it lubed it and put it back together ended up fixing my own bike. If you have a repair shop help your customers don't give up on them like velo did to me.

Claire T. Dinh

Many thanks to the team at Velo Pasadena for taking such great care of my first race-ready road bike! Because I’m extremely short, I bought DTC and “assembled” my new bike myself, but wanted to make sure it was professionally worked up. Mike was super patient, thorough, and knowledgeable in reviewing everything and answering all of my (and my chatty mom’s) questions, even the more general ones. He also took time to figure out what a good track bike option would be for my short self, whether through brands they carry or in their vintage collection; and I had the chance to see if a vintage option would fit (after they kindly took it out from storage!). As far as I could tell everyone working was professional and friendly. Definitely a shop you can trust with your precious bicycle. Not to mention, they have an amazing world-class selection of bicycles in-store 😀

Jake Durrant

Awesome store and staff! Just picked up a couple of their Velo Pasadena casual riding/shop shirts from Ocean and San. Super sick and I'll be back for sure!

Paul Rocha

I had a repair for a constant flat tire on my e-bike over six months ago & I have to say it's been holding up air very well. The price for the service was reasonable & they did an excellent job. Also, this is the only place around the area that works on e-bikes that I would trust. Avoid Easy Bicycle in Rosemead if possible.