Holiday Inn Express & Suites Hamburg

Dustin Lyle

I regret being compelled to review this hotel in this way, but given the unacceptable circumstance, have no choice but to inform other of my experience. As a real estate investor, I oftentimes find myself in many cities that are unknown to me. When choosing my temporary residence, there are two things that I prioritize… 1. The property must be smoke free. 2. The property must be among the highest guest reviewed properties in the given area. 3. Noon check-out. That’s it. I choose to stay in the highest rated, smoke-free property that allows for a noon checkout. To find the highest rated property, I look here - Where you’re reading this review right now. All of that said, the stay was mediocre. Not bad, not great. The staff were, for the most part, cheerful. The room was, acceptably clean, absent some (what I can only imagine) ketchup(?) splattered on the ceiling… I only seen it, after my second day in the room; a non-issue. My real trouble, comes post-checkout. I departed the hotel at 11:30 AM on Saturday morning. Three hours later, reviewing the expenses of the trip, I discovered that the hotel had billed me $275.72. This amount was in-addition to the $339.44 that I had paid to Expedia for the two-night stay. I immediately called the property to inquire about the added charge and was told that there was nothing that could be done until a manager could *possibly* process a refund, on Tuesday. Now, I’m not in a position where I’m drastically affected by a few hundred dollars being unusable for a number of days - but I have been in my lifetime. I know that if this “mistake” happened to me, it’s happened to others. Others who very well may not realize it until it’s too late, or not recognize it at all… And worse, people whose lives could be drastically impacted by not having access to their own money, when they reasonably and rightfully should expect to. Imagine a scenario where a guest of this hotel departs, flys across the country, and then are declined an Uber from the airport - because their bank account has insufficient funds. It’s well past 48-hours since they’ve charged me the extra $275 - I’ve yet to receive the refund. I’ve yet to receive a phone call, apology, email or text. As a guest who is adamant about leaving the room in the condition I found it, only staying in the highest rated properties, who is smoke-free, quiet and what I can only imagine an “ideal” guest… It’s starting to seem like their *real* ideal guest is one that doesn’t recognize they’ve been charged hundreds of dollars - for no reason at all. It seems sort of unbelievable that no system or brand standard exists within the Holiday Inn ecosphere that eliminates double or inadvertent billing. If they do, I can only assume the extra charge was intentional, unjustified, and not an isolated incident - if this is true, and discovered to be the case, it would constitute theft, fraud or both.

Bryce Gifford

Clean room, easy check in, nice staff. I have no complaints at all. Super easy access to the I90 interstate and route 5.

Chelsea Baro

The rooms were clean and the bed VERY comfortable! The showers do take a few minutes to heat up, but once they get there they too are very nice. However, the biggest plus of this hotel was the breakfast and the little lady with white hair and gold earrings working it. The breakfast had multiple options for my boyfriend who has severe food sensitivities, an accommodation we are not at all used to in a hotel breakfast, which was PHENOMENAL! And the lady working was attentive, sweet, and went above and beyond for everyone attending the breakfast. We are very happy with our stay here.

Edobob83

As a truck driver, sometimes my trips don't allow me to be home every day. I stop at a hotel and get a shower and sleep in bed for my off duty hours, and then back at it when my hours are reset. I am glad I stayed at this hotel, and will continue to stay here in the future. My only wish is there were more than 2 truck parking spots.