Sheraton Inner Harbor Hotel

Lena Osborne

The location of this hotel is the only reason for the two star rating. The hotel is very old and run down. Only the elevators work to get to other floors as the escalators are broke. Checking in for a business trip was also a nightmare. The hotel staff charged two coworkers debit cards with the full stay (over $1000) when the rooms had already been paid by WV. The hotel manager was very rude to me as well when I did finally get.to check in talking over me while I was on the phone with State of WV office staff to correct their mistake. The hotel manager even began talking to some of his VIP (as he verbally stated) customers and didn't even write the number of the hotel room. I had to ask him what room I was in! Overall not a great experience BUT I did get to go to Orioles game last night so... Least there's that! Go Orioles!!!!

Christine Diezel

Room took forever to get ready was there at 12:00 didn't get in room til after 4:00. The ones checking u in were kinda rude,at times. Our room the toilet did not flush unless u held the lever down til it flushed completely down. Sink handles had to be turned off in odd way to stop the water from dripping. The fridge was so tiny couldn't get much of anything in it. If u wanted wifi u had to pay $12. More. They took the pool out so it was 103 with heat index so no way to cool off. All the staff in restaurant were very friendly and happy. They were a blessing after all the not so good . Our bedding was odd. TV only picked up 2 channels. Not a place I will spend a night again.

Amanda

Positive: Better than expected. Very clean, pleasant staff. Room decor slightly outdated but clean and very comfortable. Great stadium views. We have stayed at neighboring hotels that are much pricier and found this one to be comparable in quality at a better price Negative: Nothing

Tammy K

Unfortunately there was nothing positive about this hotel, it is definitely not up to Marriott standards, it either needs a major overhaul or Marriott should drop them from their franchise. Everything is dated, faded, stained, worn, damaged or broken in this hotel. The elevators are questionable, the doors are reluctant to open and close. The hallway carpet was badly stained and worn. Trash was constantly littering the hallways when housekeeping was visibly on the floor. Housekeeping was observed multiple times loudly complaining about having to clean rooms and it was clear that they had looked through our luggage because the bags were moved and unzipped when we had zipped and stacked them before leaving the room. The room was 82 degrees when we checked in. There were dirty towels left in the bathroom. The carpet in the room was stained and so disgusting that we wouldn't walk on in without shoes on. The door to the adjoining room had a broken handle. The TV had no sound. There was no mattress protector on the bed, just a flat sheet tucked around it. Most of the USB ports in the room were broken. The chair was stained with what appeared to be white paint. Every piece of furniture was damaged and scratched. The faucet in the bathroom had a constant small stream of water coming out of it. The bathtub backed up and didn't drain properly when our neighbor was showering at the same time so we had to rush through showering. The ceiling had clearly been spot painted in certain areas, perhaps to cover up water damage or something but the areas that were painted over were clearly visible. The price you pay for what you get at this hotel is ridiculous. Save your money and stay at the Hilton next door.