Address: 17813 E Appleway Ave, Spokane Valley, WA 99016, USA
Phone: +15098925877
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
David Thiederman
WOW just completed running Fiber Optic wire on the Hope Peninsula (Hope, Idaho) Red Fir Road and I am one of the 1st to have it connected to our house. Matt and Sam were knowledgeable and pleasant during installation; with the Fiber Optic cable connect at the house they ran into some existing phone wiring issue they had to resolve (internal phone wiring was used to provide the signal to the router). The end result was High Speed Internet with a variety of options for speed: 25Mbps/100Mbps/250Mbps/500Mbps OR 1000Mbps (choose your speed/cost). I will also have WOW transfer our phone Land Line through the Fiber Optic. Two of my neighbors are going to connect with WOW.
Danielle Nesbitt
I had air pipe for 5 years due to being in a remote area. The internet was just OK, but I am limited on options where I live, and they offered me the best plan for the best price. Recently, my internet seemed to be slow/spotty. I went on vacation for a couple of weeks, when I came home it was not working at all. I called to see why and the lady said she needed to “ping” my router from her end. It worked (poorly) for a few more hours then stopped again. I called back, got another person, who informed me I had been dropped as a customer weeks ago due to cell provider taking over the tower they used to provide my area internet and I was 1/12 customer they could no longer service. I was extremely upset because this had apparently happened almost a month prior, I was given NO warnings or notifications that I would no longer receive internet and had paid a whole other bill cycle thinking I was still their customer. I tried to ask them who they’d recommend for internet in my area now, and they couldn’t offer me any advice. I’m stuck now searching for a new internet provider, with very limited options and no internet at my house in the meantime. I would’ve at least liked a notification prior to this happening so I could’ve been prepared and had time to find another provider. It would’ve also been nice if the person who accepted my payment over the phone would’ve told me I wasn’t a customer instead of just taking my money.
Brenda Pfeifer
Recently I lost internet service at home. I called customer service and I spoke with a very nice staff person who listened to me as I told him my problem. He explained to me what the situation is and a timeline as to when my internet service will be back up and running. I’m very happy with the company and the customer service is very knowledgeable, respectful and professional.
Troy Lawson
Very poor almost absent service! I've been calling in twice a week for the past 4 weeks to sign up for service and making zero progress. I've been told over 8 times that someone would call me back and I have never received a call back. I would highly recommend WindWireless over Air-Pipe, I wish I could use WindWireless service but the direction of their tower is blocked by trees. I will update this review as things progress with Air-pipe. Update 11/13/19: It has been 12 days since I made this post and I have still not received a call back as I was told. My first contact with them was on 10/9, over 5 weeks ago. Update 11/26/19: After they rescheduled one site survey they made it out today. Unfortunately they they weren't able to provide service to my property, no fault of theirs, too many trees in the direction of their tower. The technician was friendly and professional.
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We experienced an outage from our service provider Monday from 11:15 am and lasting until approximately 12:30 am. A construction company dug up the fiber line that provides bandwidth to the fiber hub and caused our provider to lose service. We contract for redundancy that didn't occur. Our provider is working to find out why it didn't. With the cut fiber line and the loss of redundancy we lost our ability to communicate. Our phones email and website are maintained within our network. This is why our phone system was unreachable and our website couldn't be accessed. This is also the reason we couldn't access any information that would allow us to contact you via email. We are in the process of moving our phone service to a new provider that is off of our network. This will allow the customer to connect to our phone service during an outage. We apologize profusely for the frustration this caused and assure you we are working tirelessly to rectify this.
We experienced an outage from our service provider Monday from 11:15 am and lasting until approximately 12:30 am. A construction company dug up the fiber line that provides bandwidth to the fiber hub and caused our provider to lose service. We contract for redundancy that didn't occur. Our provider is working to find out why it didn't. With the cut fiber line and the loss of redundancy we lost our ability to communicate. Our phones email and website are maintained within our network. This is why our phone system was unreachable and our website couldn't be accessed. This is also the reason we couldn't access any information that would allow us to contact you via email. We are in the process of moving our phone service to a new provider that is off of our network. This will allow the customer to connect to our phone service during an outage. We apologize profusely for the frustration this caused and assure you we are working tirelessly to rectify this.
8 to 12 hours it will be back up according to there Facebook sounds like a construction worker hit there main line
We experienced an outage from our service provider Monday from 11:15 am and lasting until approximately 12:30 am. A construction company dug up the fiber line that provides bandwidth to the fiber hub and caused our provider to lose service. We contract for redundancy that didn't occur. Our provider is working to find out why it didn't. With the cut fiber line and the loss of redundancy we lost our ability to communicate. Our phones email and website are maintained within our network. This is why our phone system was unreachable and our website couldn't be accessed. This is also the reason we couldn't access any information that would allow us to contact you via email. We are in the process of moving our phone service to a new provider that is off of our network. This will allow the customer to connect to our phone service during an outage. We apologize profusely for the frustration this caused and assure you we are working tirelessly to rectify this.
We experienced an outage from our service provider Monday from 11:15 am and lasting until approximately 12:30 am. A construction company dug up the fiber line that provides bandwidth to the fiber hub and caused our provider to lose service. We contract for redundancy that didn't occur. Our provider is working to find out why it didn't. With the cut fiber line and the loss of redundancy we lost our ability to communicate. Our phones email and website are maintained within our network. This is why our phone system was unreachable and our website couldn't be accessed. This is also the reason we couldn't access any information that would allow us to contact you via email. We are in the process of moving our phone service to a new provider that is off of our network. This will allow the customer to connect to our phone service during an outage. We apologize profusely for the frustration this caused and assure you we are working tirelessly to rectify this.
This is absolutely Ice season and it's a long hard and unsafe job those boys have to do to keep towers cleared of Ice. But I'm suspecting that signal strength and internet loss is due to ice.
Our upstream provider Centurylink had a fiber failure and their redundancy did not work...again.
Our upstream provider is down with a fiber issue. We don't have an eta yet but reconfigured our redundancy for limited capacity.
Yes our upstream provider has an outage. We are working with them but have no eta at this time.
Our upstream provider is down. We are working the problem. No eta yet.
Do you guarantee the service will work here or send a rep. from Sandpoint to verify it will work here before someone is locked into a contract? Person across road has it but in our area that isnt saying alot.
Hi Jeff, We don't provide technical support over the Google Business page. Please call into Technical Support at 509-892-5877 when you are having problems. After hours it is the same number, just select option 4 and follow the prompts. The on call technician will be paged and generally call you back in 15 minutes. Thank you.
Hi Jeff, We don't provide technical support over the Google Business page. Please call into Technical Support at 509-892-5877 when you are having problems. After hours it is the same number, just select option 4 and follow the prompts. The on call technician will be paged and generally call you back in 15 minutes. Thank you.
Hi Kristi, out service is a line of sight service, meaning you have to be able to see one of our towers or relays in order to get service with us. Trees are definitely our nemesis. If you would like us to take a peek and see if we can help you, I will direct you to our website, wow-tel.com. On the upper right is a link "Can we provide you service" click on it and it will go to an information sheet, fill that out and hit next. This will take you to a map, please drop the pin on your exact location and then submit. A report will be sent to sales and they will take a look and let you know.
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