Polo Springs Apartments

Sam K.

Review is based on over three years of leasing via Trident Group Partners.. Overall, this location is physically in a nice spot. I like the layout and the trash services have always been on time in my experience. There were times when the power would go out, but nothing that would cause too much concern. I’d say most of my grips stem from the lack of professionalism from the apartment manager. This person does seem to do their best, but after several years of engaging with this individual - under qualified and a lot of room for improvement. I don’t like giving out negative feedback unless it’s warranted, but here are several of the examples where I ran into issues with the landlord; 1) lack of follow up on maintenance issues upon moving in. (I filled out the complete list of items that were wrong with my unit. Come to find out that the list I turned in was lost and many of these issues were left unresolved unless I continued to press for a resolution. 2) Email and phone communication remind me of trying to organize a group project when you’re the only one participating. (Many email correspondence without a signature block or a poorly written response that invoked more questions that answers. 3) Poor planning (The parking lots were recently resurfaced. Prior to this, notifications were shared with the residents giving individuals a breakdown of when they’d be unable to park in their typical locations. There wasn’t additional information where tenants should park during this downtime that lasted over 24 hours. The only warning suggested that parking at the insurance parking lot up the street was a no go. This caused a lot of confusion and poor execution while the work was being done + the 3 vehicles that had been sitting in the same location for months that ended up being towed from their parking space. Overall, I wouldn’t recommend living here. The conditions continue to fall as the cost of living increases. There’s a lot of room for improvement.

elaine hill

My mother got accepted to rent an apartment, the manager had my 80 year old mother sign a form about the deposit But didn’t go over the form she was signing. After she signed it , she said oh by the way you won’t get the apartment if you decide not to take it keep in mind my mother have not seen the apartment which she tried to see it before they were finished with it they are misleading not trustworthy and they are some horrible people to take it vantage of a 80-year-old woman and now they think they going to keep her $600 deposit and never moved in the apartment after being informed, she can’t move in there by her side due to her health. They are disloyal. They will be hearing from my attorney.

Steven Critchelow

My carpets were a wreck when I moved in. Instead of replacing carpets because of stains, they cut out a patch where the stain was and put in a new patch. I didn’t plan on being there long so it didn’t bother me too bad. Upstairs neighbors were loud af and called on them multiple times to no avail. Also the biggest thing. It’s been since June and I still haven’t received my deposit back. The landlord has stopped answering texts and calls. Not even being rude about it. Would highly recommend you not renting here.

gunloc26

Called to see if any vacancies were available. Was told not til July. Went to ask questions and host caller rudely hung up on me. Tried to call back. Voicemail only. If this is the kind of staff I'd have to deal with as a tenant thankful to spend my money elsewhere.