Car Care Tow Pro

Cody Thompson

They left me in a worse spot than I was already in. Had my battery die across from the food trucks, my insurance contacted Car Care Tow to send someone out. The guy who came out was nice but super unprofessional. To start he didn't even try hooking his tow truck up to jump start our battery, just used his mobile kit that didn't have enough power to start the battery, to which his only option to help us is to charge us $99 for a tow, to get reimbursed by our insurance even though we have tow coverage. Even though our insurance covered tow, he wouldn't do it through our insurance because "the app shows its a jump battery, not a tow." He just left us there, and was really rude about it when we didn't want to pay a fee for something that is covered and we already pay for. We ended up sitting for another hour and a half for the next tow truck that had NO ISSUES jumping our battery, and was baffled at the fact that Car Care Tow only uses the mobile kits, and couldn't believe that he had any issue getting us going. I would never suggest this company, and would rather be stranded then deal with them, seeing as though they would just leave me stranded in the end anyways.

Nelsy4

Great service, friendly. They towed my travel trailer and plugged it in over night. They even helped me hook it up to my truck when I picked it up.

Chris Caufield

I called this company to come pick up my broken down car on the side of the road. Due to minor inconvenience, the tow truck driver had me call Randy the owner of the company to reschedule the tow within an hour or 2. Randy then proceeded to tell me that he would not tow or touch my car. All I needed was the licensed driver who drove the vehicle. Randy then told me that it went against his contracts. He rufused to tell me why. Worst customer service ever. Very rude management and or owner. Poor performance from all.

David

They took a while to get to me due to my full sized truck. But the driver worked quick. And was very helpful and personable. I'll definitely call on their services in the future. If the need arises.