Costco Tire Center

Tanner Libsack

Great experience here. I had a Costco pair of tires that had a complicated puncture in it. They poured extra time and energy to repair it the best they could. I’m super happy with the service and will gladly return to this tire center.

Katey Thayer

Even with an appointment horribly slow, always a long wait! No proper area for customers to wait. Employees try their best but seem short staffed or a mix of some employees that don't care. Be wary buying or utilizing Costco Tire take your money, time, and business elsewhere.

Cameron Goertzen

The negative reviews are true. These guys are not interested in repairing tires or honoring warranties. They only care about is selling new sets of 4 tires. I brought in a tire that picked up a nail and went flat. I bought the tires there so I wanted to give them a chance to provide the service on it. It took them 4 hours to call me back and let me know the tire "was unrepairable." And "your truck is 4 wheel drive, so you need to buy 4 new tires." I've put my truck in 4 wheel drive once in 3 years, in the snow. Since I wasn't born yesterday, I picked up my tire, drove to Les Schwab's on Harlow, and they plugged the tire, installed it, and put my spare tire back under my truck, FOR FREE. I love Costco for shopping, but their tire center is a sham. Go elsewhere.

Rosie Nguyen

Absolutely ridiculous. More than 2 weeks ago, one of the tires on my Subaru went flat. Since I got my original set from Costco, I went back there to get a replacement tire. The technician told me they don't have my tire in stock. He ordered one tire for me and told me they should arrive within 3-5 business days. A week goes by, I don't hear from them. So I call them...again and again. They NEVER pick up the phone, nor do they return messages. Even when I call Costco's customer service desk, they can't get ahold of anyone at the tire center for me. The second week goes by, I still don't hear from them. So I go into their office in person. All they can tell me if my tire has not arrived and they don't know why. They would attempt to call the manufacturer to check on the order, but I walked away empty-handed. No answers to anything. I haven't been able to drive on the freeway because the spare tire doesn't allow me to drive over 50 mph. I'm supposed to travel to Portland from Eugene this week. I went to a different tire shop and come to find, you can't just replace one tire on an all-wheel-drive vehicle. You have to replace all 4 tires or else the tread depth will be mismatched. This can cause further problems with your vehicle in the future. The technician at this other tire shop took a look at my flat tire and told me it was actually repairable. They fixed it for free and sent me on my way. I don't even need to pay for a new tire(s). Costco Tire Center never even bothered to look at my flat tire or point out that you can't put one new tire on an AWD vehicle. Absolutely awful service from them. I don't know what's going on with that department. But they need to get their act together. Maybe it's because they're the only Costco in Eugene so they don't care about quality, since they already have the quantity.