Lumine Apartments

Nina Logan

The application process is long but well worth the wait. Beautiful brand new apartments , friendly neighbors and close to everything. Can't get a better deal than this in Boulder. We are enjoying it here.

Anonymous Anonymous

My partner and I were excited to have found this apartment complex. We got up early and turned in our applications and application fees. Firstly, when we arrived, we were being helped by two women (Chris and a younger woman) who were discussing the ridiculousness of a previous couple being upset that it takes 14 business days to hear back from Lumine apartment complex at all. It is unprofessional to speak of such matters in front of prospective customers, or anyone for that matter, period. We also were not even told it would take 14 business days to process. Secondly, the photos they use on Craigslist are misleading; they use the same photos for every post, so you think you're seeing an awesome corner apartment with flat iron views, but instead, you're seeing an apartment facing the street or parking lot. Thirdly, if it takes you 14 business days to get back to a prospective tenant about whether or not they get to call Lumine home, then perhaps you need to be more adequately staffed. The housing market is extremely competitive and no one, especially the lower income people you work to serve, has time to wait around for 14 business days that could potentially take 4 weeks to hear that they didn't even get the apartment they applied for. Fourthly, weeks after putting in my application, I received an email from Jessica who asked me to get back to her with more information she needed to process our application. I responded expressing my distaste with the situation and she didn't even BOTHER to respond. Then a week later I received a letter stating I withdrew my application. You bet I did. What horrible communication and service. I will never recommend this apartment complex to anyone.