Gravity Haus Vail

Calvin B

I'd been looking forward to staying here for years- what a majestic setting on the creek with a patio fireplace and hot tubs. We came at the beginning of mud season after finding some decent off season pricing. I'm a little disappointed in what you all charge while under construction, I feel a little taken advantage of. The matresses in room 25 were not up to par. The lower level Common areas are beautiful, and the gal at the spa was quite friendly.

Martin R. “Maddog” Smith

Bad experience: We booked and were promised a 2 rooms, for 4 people/2 dogs $3600 for 4 nights, only to find out they were overbooked. Gave is a super king which was far too small they upgraded us to a condo. The condo was $9300 plus a they charged us for a the other room for one night. We were upset at the added cost of condo since the smaller room issue was their error. They also tried to charge us for parking at $80/day for 2 vehicles which is also outrageous. Tried to get a reasonable credit for the issue and found Ely and the management very argumentative. Would not recommend Gravity Haus.

Amanda Hendershot

The property is still going through some pains since the changeover. Its a nice location, walkable, nice finishes. We stayed in a condo. Unfortunately the elevator, hot tub, fitness center and our room fireplace were all out of commission. It was disappointing after booking to discover these things. I would have booked somewhere else had I known. The cost of the room wasn’t worth it minus amenities. The menus are very basic/ limited so we chose to cook in the condo instead. Gals at the front desk tried very hard to be helpful and friendly.

Haley Downs Loughran

Begin RAVE: Customer service is alive & well and his name is Nathan! I have worked in the hospitality industry for over 10 years so I naturally have very high standards that have been met and exceeded. We were so impressed that we wanted to stay an additional night. He gave an incredible first impression over the phone, as friendly and welcoming then met us at the door before we even entered the building and took our luggage inside and walked us to our room. Nathan went above and beyond to take the best care of our little family during our stay. Stellar job of anticipating all of our family member’s needs. Only wish he was working the day we checked out! 100% Pet and family friendly!! The robes are absolutely luxurious. It’s the first time I’ve actually had a soft robe & towels at a hotel and I wanted to take the robe home but it was a little on the pricey side ($130) and we had a challenge figuring out the cost before we left with the staff working that day. I love that you can buy things online after your stay, but the site doesn’t seem to sell those robes with the side pockets anymore. I was able to take the steel coffee mug from our room as a souvenir ($20 but worth the price to me with the cool logo & durability and it seemed newer than the other one provided). The room layout was perfect for us. Enjoyed the large soak tub - the body wash worked very well for bubble bath and the toiletries smelled amazing - which can also can be purchased online! I like that they are more environmentally conscious too. I literally wanted to take everything home with us. This place is incredible. Can’t wait to come back when the spa is finished renovating!