Wescom Credit Union

Blackbird_Jay

I'm not sure as to why people are having bad experiences with this branch. I am recently new to Wescom because I needed a loan for my vehicle purchase. From applying online, to signing the papers in the office it has been an easy process. The loan officer, Yolanda, has been kind, friendly and thorough from beginning to end. She had all the answers for me. I found her to be organized and intelligent with her position at the bank. The manager, Daniel, even took the time to come over and introduce himself to me and congratulate me with the approved loan. From someone who doesn't have perfect credit, I was expecting a lot of disappointment or possible frustrations. Instead I was given an amazing rate and low monthly payments. I didn't even need to haggle. From my observation, being at the establishment for only an hour, I saw how the team there interacted with their customers. They were friendly, and conscious of their customers' time being there. I witnessed complete professionalism and sincerity. I don't know what everyone's expectations are for banking or loans, but all mine happened to be met here at Wescom.

Yanci Martinez

Sadly Wescom Costa Mesa Customer service is getting worse and worse. They are never able to help. They give you the option to have Alerts for fraudulent transaction but when you call to report them, they are not able to stop payments. I recently had to change my card because an open dispute. I have Travelers Insurance with Auto payment. I called to make an update in my card number but they cannot help with that. I cannot make updates by myself because that payment is not in my Bill Pay account. I have to wait until Travelers declined the payment and send a letter saying my automatic payment has been suspended because my card was declined. Then I have to call again asking for help to update my card information. Unbelievable!😲

Cherie Morales

From the best to the worst! I have been with Wescom for more than 25 years. Their service in the past has always been great. The last few years, they are just like every other terrible bank. The banking system has changed so often for absolutely no reason. Each time they made a change it becomes more confusing. I have been trying to make additional car payments and the system will not allow it. If I made an additional payment, the system will deduct it from the regular payment. I have been online several time and can't figure it out. I have been trying to call in for more than 2 weeks. As I write this, I have been on hold for more than 25 minutes. I have been on hold for as long as 35 minutes and gave up. This is so frustrating! Time to look for a new bank or credit union. What a huge disappointment Wescom! I actually don't think they care about losing customers.

Alfredo Nunez

Very high end new location. The tellers are very helpful and the bank looks very clean. The design looks is neat. I have been a 15 year customer and Wescom has been great to me. I love this bank.