Transportation Corridor Agencies

Megan Petersen

This company is crooked. I have FasTrak transponders on all of my vehicles, and they are all linked to my account. I recently moved to Las Vegas from NorCal and have not been in SoCal for several years, yet I received a toll charge for one of my FasTrak transponders in Irvine, CA on SR261 on Dec. 21, 2021. I emailed customer service and they are saying that "yes, it is a valid charge". Clearly it's NOT a valid charge because none of my vehicles have been in SoCal. My vehicles have NOT left Las Vegas for almost 2 months! I know I'm not the only person that this has happened to. Just think of how much money they are pocketing by charging invalid tolls to thousands of people. This company should be shut down! This is not the first problem I've had with them!

DATZUNN

For a company that pitched their highway scam as a means to "ease" drivers, they sure put in a lot of effort into purposefully making the whole process as difficult as possible. They have far more cameras than they have signs alerting you of tolls. If you're driving at night, good luck seeing them unless you know they are there. If you aren't familiar with the area, you'll be stuck on a "toll road" for miles. They have cameras everywhere and know exactly what part of their toll roads you used, which is why they send you violations through mail with the exact locations. But when you log into their website to pay, instead of just simply typing in your plate/violation number and seeing a total amount with the information provided on their mailed notification, they instead make it as painful as possible to ensure you make mistakes to charge you even more money. They expect you to know the entrance, the exit, what date you drove, what freeway you used etc. If you do not provide this EXACT information, they will not be able to calculate the fine, which leads most people to overpay for use of the whole freeway instead of chancing a mistake. They charge $100 per penalty on $2 tolls. If you do not pay, they will put a lien against your vehicle registration in the DMV. They are not set up for "ease" of use. They are set up to scam uniformed/out of state motorists. There is no reason any agency should be able to charge such outrageous fines on such small fees. Furthermore, they expect you to pay the fine you might not know about within 5 days or you incur penalties per violation. You're given 21 days to pay for traffic violations! No one asked for fines. No one asked for toll roads. We already pay taxes for these roads. Why are we paying for something we already paid for?! I can't believe these are legal business practices. Boycotting moving forward and you should too. These thieves need to be put out of business.

Debbie Cleveland

This agency, which is obviously in cahoots with the rental car agencies is beyond pathetic. I had to physically go into the department and pay a fine because it was impossible to use their site! I thought that would be the end of it. I later received a call from the agent that I spoke with telling me I had another $5 fine. I called back several times leaving my phone number and message. Never did I receive a call back to pay the $5 fine. Now along comes Thrifty rental - they need $30 for their time in processing my tolls.They tell me to pay my tolls - I did this within the 5 day limit and have a paper to prove it! The whole thing is a frikkin scam! Put the pay as you go tolls back on the highways or get a system that does not benefit the rental car agencies as well as your own! Makes me sick!

Miguel Vasquez

Seems like the majority who give negative reviews simply aren't responsible enough to pay their toll bills on time like the signs clearly indicate and are stuck dealing with late fees and customer service. I drive these toll roads maybe 3 times a year and have never had an issue. Just remember day/entry/exit point. Go online when you get home and pay the toll within 5 days to avoid fees. SIMPLE. I paid less than $7 for my toll entering from the 91 (Riverside) exiting to the i-5 (Irvine) which is a bargain considering how much time I saved by avoiding traffic. THANK YOU TOLL ROADS!