Michaels

Ree Ngirailab

They didn't have what I needed but 1 of their employees really took the time to help me search around the store for it and after she realized they we're out of stock - she kindly recommended a couple places that might have it. That was real helpful and nice of her.

Anniebabyboo Hartse

The store had sent my email a 25 percent off coupon but the cashier couldn't use it and said that all those coupons were unusable. I usually live Michael's but tonight I left feeling tricked to come in and spend more money.

Penny Brown

first, they told me that even though i made my purchase with a debit/credit card, they weren't able to look up my receipt for my return with out having previously registered for an account with them (with phone &/or email). which, every other place I've ever been to, can do. THEN, i actually FIND my original receipt for the item, and it won't scan: their system says my receipt is "invalid." so the cashier accuses me of faking my $150 some odd dollar receipt! even though, a few minutes previously back when i could NOT find my receipt, she told me a PICTURE of the receipt would suffice. a PICTURE is good enough? but when i have the real thing in my hand, its a fraud?! she did not have the appropriate attitude of someone with quality customer service skills, and immediately jumped to the conclusion that i am a dishonest customer. eventually, one of the three girls had the bright idea to MANUALLY type in the receipt #, and they found a match in the computer for the receipt i was holding in my hand. the fact that i was physically holding a receipt was not good enough. apparently, at Michael's, if you dont have an account with them( aka dont want to hand over your personal information like phone and email), it does not matter if you have a receipt... if they can't find your purchase in their computers... you are NOT returning that item. period. and then, adding insult to injury, when (finally) processing my return, she said "the purchase was made with a debit card. do you HAVE the debit card you bought this with?" her voice was so snarky, clearly still with the opinion that i must be a fraudulent customer! and if the tone in her voice wasn't enough to tell me she thought i was a thief, then the employees following me around the store for the remaining half hour i was there CERTAINLY was! Michael's - try entering 2022 with the same technology every other big name store has: the ability to look up a debit/credit card purchase. and teach your employees that accusing someone of fraud and thievery is a VERY big deal, so thus should not be taken lightly...no matter HOW much theft your store deals with...not everyone is a thief. i mean, come on? im going to go to the trouble of printing up a fake receipt over just 30 bucks? your prices are high enough...go ahead and update those computers!

H NA

Special thanks to Heather in the framing dept for making a custom photo mat for my XL Frida print. It really looks good in the thrifted frame :) stellar service and I'm so happy with how it turned out!