PNC Bank ATM

Adriana Howard

Today I was at the PNC office accompanying my 19-year-old daughter to open an account, the officer named Gabrielle asked some questions, and my daughter told her that she needed to open it because she receives tips in cash and her previous bank does not have branches here in Jacksonville. The official very quickly told my daughter that she could not open the account because she did not have a job that does direct deposit, it seemed very strange to me because I have had an account with them for 4 years and they never told us that, they opened the account for us without any problem. The official told her that the only account she can open is a savings account to deposit money and withdraw money from the ATM. We then asked her about a student account to which she gave the same answer. Everything was fast, we did not feel any customer service, we just left there and went to another bank where they opened our account without any problem, providing us with friendly and respectful service. The truth is that I think it was a clear case of discrimination because we are of Latin descent, we felt that they did not respect us and that they gave us bad information, so I called PNC and they confirmed what I already knew, I could open the account without any problem. The only thing that was needed was an account where my daughter could make normal transactions, buy in stores, and restaurants, and pay for purchases, goods, and services. I am absolutely sad there was a lack of commitment, and the respective complaint has already been made at the bank. This must end, as a clear sign of racism and incompetence.

JESSICA STARK

I have been with this bank for many years now. I have never been treated so horrible. My account got hacked and money got taken and they sent me a letter stating that they did not find anything wrong and I am still being charged the money..... We were not even in the town where the charges took place. We will promptly we be leaving this bank. I would never recommend this bank to anyone.

Alana Zinsner

Not really happy with all the overdraft fees and customer service did little to help. Over all not impressed navy federal is much better than this

Joseph Goodwin

Bad customer service. Very rushed and unfriendly tones when calling. Blind transfers. When they had me set up the account the lady made it seem like it would be wonderful but it certainly doesn't feel that way.