Astound Broadband Powered by Wave

Tony King

Signed up in January 2022, since day one there were issues with intermittent internet. Then they're charging me for the next month before the current month is over. I made a payment for past due amount 2 days ago, I wake up today to find the internet turned off and another past due charge which I had to pay to restore service. If you have a choice for internet or cable tv, go with someone else. 07/13/22 Well, Astound is doing what they do best, providing terrible service. I check my balance on a regular now. I'm being charged a late fee for June 2022. I'm still confused about this company, how do they get away with this scam

Colin Blaisdell

I called in to get internet set up, but had been sick so i had to push out the schedule day two weeks for safety. They arrived at my house took a look around and found that this house didn’t have any cable wires connected to the building (since it was an older home and an older gentleman had been living there previous). The technician told me that I would need to reschedule with them so they could send out a lift truck to get the cable wires connected over the telephone poles to the house. I called and rescheduled. The person in the office assured me that they would be able to get a lift truck to my residence, and be able to connect the cable wires at no extra cost. It sounded wonderful. Second appointment day comes, a commercial van with a ladder shows up. The technician comes out and says that my house was marked for covid sickness. I told him that any sickness was at the beginning of the month, and the house had been aired out since then. He refused to come inside. Then he informed me that I would need to reschedule so that my account wasn’t marked for covid. Frustrated, I called back the service number and tried to reschedule. After explaining what I was promised and what showed up, the polite service woman told me that they did not offer wiring services as were promised, and that I would need to reschedule after I had that figured out. I thought the free wiring was too good to be true, and it was. But what was horrible was the false promises, miscommunication in their systems, and incompetence to be able to inform me (the customer) and get their job done. Very frustrating. Edit: After working with Brent, the social manager here on the reviews, we were able to get things in my account set up properly and the internet seems to be working as promised after the installation. I changed my 1 star review to a 3 due to both Brent, and the excellent technician, Logan, that worked to install the internet. He explained options for how we could get everything set up, and verified that the installation would be free of charge since it was within the acceptable distance. He was courteous as to try to work with my home's aesthetic and structural limitations, and offered to lay a temporary line if things couldn't work out today. Everything is working properly now, and it is a big relief to have this all figured out.

James Garrett

Literally the worst ISP I've ever had the displeasure of working with. Paying for 1000 mbs down but only get 200 or so. Once I power cycle my modem my speeds return to normal for about 5 minutes before being throttled again. I've tried contacting them to get a technician out several times to no avail. Satellite internet would be better than this tripe.

Corinna Newbill

After being in our home for 4 years, we elected to get internet at our home. Contacted Wave in Jan 2021 because they were having a special of $45.00 per month. When we didn't receive a bill for about 2 months, I reached out to them, They said we were past due. When I finally was able to get a copy of our statement, we were being charged about $80.00 per month. I explained we signed up with the special $45.00 dollar rate. Angel, the first person I talked with, opened an account for repairs to wires and to get our account corrected. The only thing he did was open an account for the wires to be fixed. So I called back. So far I have called back 3 times and they have not fixed the problem. Today I was offered the option to close out our account and open a new one at the $45.00 rate but that I would not receive a credit for being wrongfully charged. My husband and I have a great credit rating so we cannot even withhold payment because it will effect our credit rating. I had the service disconnect today. Four calls and 3 tickets (I have the ticket #s, 1405626, 1476351and 387781. The person I spoke with today did not give me a ticket #) opened to get the problem fixed and nothing. Do not do business with this company. I am currently waiting for supervisor "Page" to call me back. Of course I was nat able to get Page's last name or extension to reference. Shame on you Wave.