The Westin Charlotte

Shelley Kersey

Nice hotel. They've upgraded and redesigned the rooms since we were here last. Love the addition of a big couch in the rooms. One day we had fabulous service that cleaned our room. The next day we had very weak service. They never emptied the garbage or gave us more toilet paper and we had to call down for some at midnight. We never got new plastic cups. We ate in the bar one night. Most of our food was great but my daughter got the ravioli and we're pretty sure it gave her food poisoning. My husband was the only other person to eat it and he got food poisoning as well. Everything else on our trip was shared so we're pretty sure it was the ravioli.

Adria Clay

Before you book, ensure you are 100% sure you can make this reservation with no changes needed! After I booked, my card was charged for the entire reservation cost. They do not allow modifications, if you cancel you will not receive a refund. Front desk staff was friendly, however no one notified me of the incidental charge of $66.75 - while looking at my bank statement I found this charge. The room was clean and comfortable. The bed is firm which I loved! The bedding was just 4 flat sheets - I requested a blanket to have something a little extra (a fleece blanket was brought to my room). I was on the 10th floor, in a corner room, had two large windows and able to see uptown which was nice. The hotel is within walking distance of so much!! The shower had a rainfall shower head and a handheld, they also offer bodywash, conditioner, and shampoo which smelled so good!! I assumed a hotel of this stature would have a smart TV with apps - I was wrong. If you park your vehicle they charge $28/night.

Carlos Cruz

Amazing staff! The rooms were very comfortable and everyone was extremely accommodating. The breakfast was one of the best I have ever had at a hotel. This was an unplanned stay due to a flight cancellation, and I would absolutely stay here again! Thanks for the amazing stay!

Janice Stuckey-Young

The staff was amazing and very helpful/friendly. The bar was nice as well. The building itself cold use some upgrades/cleaning. Sitting in the bar, the windows were so dirty that the view of the street was severely impacted. Let's clean those so we can really see the city. The bed in room 1934, was by far the HARDEST bed I've ever slept on. I wok up to bruises on my hips from trying to get comfortable with back aches. I asked the staff who checked us out if we can get a discount for this issue but no response was given. A good night sleep is priceless so if this is important to you, I'd look to find a hotel with better bedding.