East Coast Wings + Grill

Brandon McKoy

Wings are always on point and Kamikaze is best flavor HANDS DOWN! I would ask that the staff pay closer attention to the requests for extra or multiple sauces that have been paid for. I’ve had to come back a couple times for missing blue cheese or ranch. Other than that, everyone does a great job.

Tiffany Jacobs

I love the food here- always have. But the last few times I have been in I’ve gotten nothing but horrible attitudes from the hostesses. I get everywhere is short staffed, but you can’t have a bad attitude like that when you work a customer service job. When I tried ordering my food, I felt rushed. When I went to get the food- she just acted like she was bothered she had to ring me up. I work a customer service job and if I acted that way, I would be written up or fired. Seems like the hostesses there can just treat people however they want and have a negative attitude. My motto is you always treat someone with respect and be kind because you never know what someone is going through. I think that needs to be the mindset of anyone, but especially those in a customer service job.

Bri

Let me start by saying I’m a frequent visitor of this location and have noticed a drastic change in the food and management as of late. My family placed a pretty large pick up order. The order included buffalo salads which simply didn’t contain buffalo and mostly consisted of lettuce. This is our typical order so I’m aware of how the salads “should” look. I called to speak with the manager. The manager/owner, Jeff, was beyond rude and extremely unprofessional. Clearly he doesn’t believe in good customer service. After going back and forth over the phone I told him I was willing to take pictures of the salad as he assured me he inspected them before they left the store. Let’s just say… if he did then he’s the reason for the changes in this location. Upon coming back to the store to receive a refund (at his request) he came from the back with his chest puffed and a smirk. I wish i was exaggerating. He proceeded to ask for a receipt of the order to process the refund which we did not have as he never said anything about that via our phone conversation. After him telling my mother to “be quiet” I was no longer interested in dealing with him and his attitude. I requested to speak with his supervisor. He quickly responded with, “I am the owner, I answer to no one” and laughed. I am absolutely shocked and horrified that an owner of such an established franchise could display such unprofessional behavior. After going back and forth once more in the store he finally stated that he could issue the refund using the last four digits of my card. Why not just say that in the first place? I strongly suggest Jeff take a plethora of managerial courses as it is clearly needed. I’m sure he will run this location into the ground if he continues to treat loyal patrons like this. DO BETTER JEFF.

Pablo Gonzalez

We had boneless Caiman wings. Those were not tender. Very disappointed by it. Also we had a salad, which was very good. My kids Iiked their food though.