Jerome's Furniture & Mattress Store

Category: Furniture store in Chula Vista, California

Address: 775 Plaza Ct, Chula Vista, CA 91910, USA

Phone: +18589241873

Opening hours

Sunday: 10AM–8PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Wayne Morris

Jun 23, 2022

Just wanted to give kudos for great customer service from Sabrina. I called her with an issue that I have with a purchased from Jerome’s. I literally talked Sabrina’s ears off and she patiently with the utmost courtesy listened to me , and made me feel so much better because she wanted to make sure my request was taken and heard correctly so she could send to management. Whether my issue goes my way or not I want to thank you Sabrina for your excellence in delivering outstanding customer care. Mrs Morris

Valerie Gonzalez

Jun 21, 2022

We first walked into Jerome’s approximately about 3 yrs or so to make our first couch purchase. We were welcomed in and helped by Fernando, not only were we impressed by the quality of Jerome’s furniture but also by Fernando’s knowledge and expertise. We are now returning customers and have made our second big purchase here at Jerome’s for a mattress! We’re so happy with our purchases and the amazing customer service that has came with it! Thank you again Fernando for all of your help. We will continue to come to you for all of our future purchases!

Alex Vazquez

May 9, 2022

Very happy with my experience today buying a couch for my family. Since the moment we enter the store our sales person Nick did a great job finding out what we needed. He did not try to sell us on anything he simply took the time to listen to what we needed. Very happy with our experience and definitely recommend you guys asking for Nick.

V Best

Apr 7, 2022

I went to Jerome's and loved looking around at the variety that they had within the store. The next day I sign up for their Jerome's card and was approved so I went online to order items for my bedroom. Had trouble for my purchase, so I called the store for help with my purchase. I spoke with Alice and let her know I was coming into the store. She met me at the door and made my experience a very awesome one. I was able to place my order with her help. I will be going back to Jerome's again for more furniture. Great place to shop and well worth this 5 star I am giving today.

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Questions & Answers

do they deliver to tijuana?

Disneyqueen sxandra | Aug 19, 2021
fernando godoy | Dec 22, 2021

yes, we do offer a delivery services to tijuana..playas... ensenada.. tecate.. depending on your delivery area, a quote can be arranged through a third party delivery service.

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does Jerome take away old mattress?

Joan Last | Aug 19, 2020
fernando godoy | Dec 22, 2021

yes, they can depending on your particular delivery needs. see store for details

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What can I do when the item purchased doesn’t work?

Raul Robles | Jan 21, 2022
omni king | Jan 21, 2022

Keep receipts and return to seller.

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Does Jerome take the Old Furniture and Dispose of it?

Juan Villalpando (LgzLink1) | Nov 22, 2021
fernando godoy | Dec 22, 2021

Currently they do not offer removal.

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Do you have the Stanza Reclinables available

Sonia Garcia | Oct 23, 2021
fernando godoy | Oct 23, 2021

Yes we currently have both grey fabric and almond leather sets in stock and available for delivery.

What are the Covid safety practices like here?

Anonymous | Aug 19, 2022
Mike Gearhart | Aug 19, 2021

Staff wear masks, hand sanitizer available, social distancing observed.

How do I claim warranty or file for claim on couch bought with insurance? I can never get ahold of them on the phone and they never respond though chat.

Monica | Aug 19, 2021
michael sande | Aug 19, 2021

You would contact the warranty company directly. Look up Furniture Care Protection on google

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We bought a sectional couch last year; one of the zippers for a cushion failed. Does your warranty replace it?

Accutech Engineering | Aug 19, 2020
James Morgan | Aug 19, 2020

You need to get a hold of Jerome's directly.

Hello deliver in the Otay Mesa area in Tijuana?

Dani | Aug 19, 2020
fernando godoy | Dec 22, 2021

ye we do, we offer a third party delivery service that delivers all through out from tecate to ensenada

Until what hours do they close today?

Chabe Moctezuma | Aug 20, 2019
fernando godoy | Aug 20, 2019

Closed today for Easter.

Is the office open this afternoon?

René Dayre Abella | Aug 20, 2019
Mike Montoya | Aug 20, 2019

Should be open until 8 or 9pm

Does Jerome's have layaway

Dianne McCLENDON | Aug 20, 2018
Vincent Calderon | Aug 20, 2018

Yes

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Hello Do you do payment arrangements or lay a way payments?

Jasmine Bellaflor | Aug 20, 2018
David | Aug 20, 2018

Their staff is very friendly but their prices are very expensive, you will find much better prices and great furniture at living spaces

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Do they sell loose or separate dining chairs?

Wera Piza | Aug 20, 2018
fernando godoy | Dec 22, 2021

yes we do sell most of our dining chairs separately.

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