UPS Customer Center

Chase Yarbrough

I'm very happy that UPS in Wenatchee is now employing smaller vehicles to deliver on snowy roads in the winter. Finally catching up with FedEx, which has been doing it for years. I used to have to tell everyone to use FedEx in the winter, now I can use UPS again. Thank you!

Sasha Vafaei

Our apartment building is locked, but all mail carriers in town have been given keys to come into the building, including UPS. All other mail carriers use the key to deliver packages to the doors of our apartments, except UPS. In fact, they don’t even come to the building. You have no clue unless you are watching the tracking history diligently that your package is at the UPS center. In the history it says “recipient agreed to pickup at facility”… no I did not. The least they could do is drive the two blocks to put a note on the door of our building saying there was a delivery attempt, so at least you know when to go pick up. I have had many many packages get sent back to the sender because unbeknownst to me, the package went straight to the UPS center and was waiting there for me for too long before I realized it had been “delivered”. Use the damn keys we have given you and actually DELIVER THE PACKAGES. It’s the only job you have to do and your drivers refuse to do it.

Marty Young

UPS has seriously deteriorated recently. No deliveries to our home now and pickup here is confusing, disorganized and time consuming not to mention the drive of 44 miles round trip to pick up deliveries we paid to have at our home.

John Charles Preston Akin

This is the absolute worst UPS division I've ever encountered. Not only are they unimaginably inconsistent in delivering my package, one day they leave it on the porch, the next they give it to my apartment offices, some days they get lazy and leave me a note to go pick it up at Pack it Rite? Like the hell? Do your job and take it to my complex management like you should. On top of that, I today got a package delivered with a note, and after calling Pack it Rite I received this phone number, and after asking the gentleman where my package was he said I could pick it up tonight instead between 7-7:45pm. I arrive at 7:28 pm banging on the door for a few minutes a lady answered "What?" So I said "Umm I was told to be here between 7-745 when the trucks arrived to pickup a failure delivery." she said "Nobody told me about anyone picking up packages and we shut our computers down early so you won't be able to get your package until monday." Like what in the hell. One, your business states 7:45PM so how about you don't shut your computers down so you can leave early and actually provide your customers with adequate service. Needless to say, I'll never support UPS in the area so long as I can help it. Unfortunately Amazon primarily uses it...Hopefully someone will take over this district and help provide the area with what UPS is really capable of.