Banfield Pet Hospital

Mary Boone

Watch out for them they put stuff on your account without you being there or signing a contract. My daughter took her dog in and they added to my account that was completely paid off even though I told them not to it was separate account. Now calling me every time I turn around saying I’m past due. Now turned me over to collecti. Very unprofessional. I asked for copy of contract I signed for Lucy and they can’t provide. I wouldn’t go here. Be charged for things that you not responsible for.

stacie feldhusen

My family and I have been loyal clients at Banfield for the past 17 years. I recently switched to the poway office when I welcomed a new puppy, because staffing issues at our former office thanks to COVID. I continued coming because the vets are wonderful and knowledgeable. Today a member of the office staff was so incredibly rude and condescending, I’m uncertain that I will ever feel comfortable not only taking my pet to Banfield but recommending your company to every pet owner I meet (as I’ve done). About a week and a half ago I was called and advised to bring my puppy in to be weighed and pick up his monthly flea medicine. I went in last Sunday, to discover the office is now closed on Sunday (not a big deal). Today, I walked into an empty office (mask on and not a customer even in the parking lot), I was immediately shewed out. When the staff member came out, I was asked if I could read because I walked into the empty office after being told by the office staff on the phone that WE COULD WALK IN ANYTIME. She told me appointments are required and when I suggested that the office staff let us know an appointment is required and to also advise that there hours had changed, she told me I could look online for the hours (which is what I did in the first place and were incorrect). She was dismissive and rude and unwilling to listen, cutting me off the entire time I spoke; even walking inside mid conversation. Being asked if you can read is not only incredibly unprofessional and rude but unacceptable. I can say with certainty if I spoke to one of my patients or their family members in such a manner, I would lose my job.

Whitney Rosen

Do not reccomend! I recently relocated to this area and switched Banfield accounts. I have a dog that suffers chronic bronchitis every 6-8 months from allergens requiring steroids. When trying to renew this prescription without xrays I was told I was wrong and needed to spend the additional hundreds of dollars for them. I have already had xrays for this reason and my dog was last seen June 30,2020 for her bronchitis with a prescription given. I have taken both my huskies to Banfield for years but this location would prefer my money over helping my pet. Will be seeking different petcare after 4 years on this plan, truly is sad. As a dog mom I'm so frustrated that my dog now has to endure this cough until I can fly back to Boise, ID to get her steroid or find a new veteranian. Well done Banfield👏

Dellena Olps

They are THE best. I would trust all of the vets there with any of my pets. I have a cat and 3 dogs, and have seen every vet in the office on some occasion or another. Every Vet has treated us with care and compassion, and the Vet Techs are phenomenal. Even though some are allergic to cats, they still hold and care for my cat like it was their cat, and its very comforting to know that. My animals actually enjoy vet visits, which they never did before Banfield.