Ashley

Mara Gregory

This was an absolutely horrific experience and I will never do business with Ashley’s again. It started with an estimated delivery of 8-12 weeks which turned into 6 months with no communication. They never through out the process called for updates as promised. The first delivery was a disaster. They didn’t have hardware for the bed and left it piled all over my bedroom. They didn’t bring all the furniture that was supposed to be delivered with no explanation as to why. The delivery guys did not speak any English and couldn’t communicate about what was happening at all. They forged our signature signing off on the delivery fraudulently which we were then told voided any way for us to make sure our product was satisfactory. When I called customer service they were extremely rude and offered no resolution. I then spent two hours in the store where their management was not able to help and promised a follow up call that did not come. We finally received all items and the bed is extremely damaged.

Shawn Mitchell

Not even sure where to start with this review. First we were “promised” that we would have out furniture in a few weeks when we moved and that it was “in the warehouse”….. that was two months ago, we just got the furniture today. The furniture was on back order, that wasn’t the only thing our salesperson lied about. I asked about the delivery and was told “it wasn’t a problem” that they deliver to certain areas on certain days and They have to drive right by me. After checking my bill there was a $250 delivery charge that we never discussed. That may be on me for not checking my bill but the fact that I was told my furniture was already in the warehouse so I sold my furniture then had to wait two months to get it was enough to make sure I’ll NEVER do business with Ashley again, and whenever I tried calling the store I purchased it from I’d never get a answer, I’d call customer service and they couldn’t do anything except tell me sorry and they understand my frustration. Don’t waste your time or money here

L.

My Husband & I went to this store to pick out a couch for our new home. We were assisted by Kain and Andrew. Both were knowledgeable, friendly, and patient with the many questions we had. They provided excellent customer service, and were able to help us rest easy knowing we had chosen the perfect place to find our new couch.

J.E. B

Overall this was a wonderful experience, no pressure, informative, polite, no haggle and a great price. Don’t let the floor price sway you, every time I go in it is always 40% off and they price match. It’s not often you can leave a store feeling relaxed after a big purchase, the massaging recliner might have had to do a little with it. Jose was great! I will definitely be back if I need anything else. We currently own a bedroom set from Ashley’s and it has stood the test of time and 3 moves.