Harry Ritchie's Jewelers Portland

Gerardo Zurita

Been a loyal customer for a few years now, amazing customer service! Love the friendliness and good vibes they give.

Scott Oslund

This review is for the corporation itself, specifically a certain dishonest manager they have at their corporate office. I don't feel like getting into the details of it but they are reporting negatively on my credit for an account that I had paid off in full a couple of years ago and I have been trying to reason with them to get the error corrected and they refuse and make excuse after excuse and then she finally just started lying to me. I will never do business with this company again and I urge anyone thinking about it to run far and fast from them and their dishonest business practices. That being said, the staff at the store that I bought my wife's wedding set at were great, even more than a year later the girls there remembered our names. One star guys... the truth is the best business practice you can have.

Kailie Norris

Harry Ritchies excels in their customer service! Walking into the store, everyone is welcoming and very helpful! Taylor (who helped us buy the engagement ring) even remembered who we were each time we came in. Unfortunately, my concerns lie with the quality of their rings. In the 2 years I had my ring, it broke twice in 2 different places. We had warranty on both bands, but warranty doesn't cover breaks so it cost us over $800 for the repairs. This was very concerning because I want to wear my ring daily but didn't feel like I could. I wrote a complaint on their website and got a quick response from Allison who was extremely helpful! She provided quick responses, and multiple solutions for us. In the end, they were even willing to reimburse us for both rings which I think is amazing! Though Harry Ritchies lost a customer-because the concern for quality is far higher than my appreciation for their customer service- I do appreciate their willingness to work with us and find a solution, and that is why I am giving them 3 stars!

Alexandria Gray

My fiance and I spent months looking for the perfect ring. We ended up in Harry Ritchie's on a whim while in the mall back in October and found a ring we both really liked, but we were so early into our search we left without making a purchase (I'm wearing this ring for the rest of my life! We wanted it to be perfect). We stopped in the big box stores like Helzberg and Zales, we shopped at pawn shops, and everywhere in between. After some pretty nightmare-ish experiences at the big box stores and a lot of "almost" rings, we decided to go back to Harry Ritchie's. Not only did the sales people remember us (nearly 4 months later!), but Taylor, the woman we had worker with previously, remembered our ring sizes and the center stones we had been discussing at our previous visit. She makes you feel like a person, not just a dollar amount, which is becoming increasingly rare in this day and age. The customer service here is excellent, they are patient, knowledgeable, and not pushy AT ALL (you know the feeling - You happen upon a store in the mall or on the corner and decide to "take a quick look", walk in the door and within seconds the sales folk are breathing down your neck, asking you to fill out financing paperwork every other sentence without even finding out if you a) need financing or b) EVEN LIKE ANY OF THEIR JEWELRY. Give me second to look! I just walked in!) I highly recommend these jewelers to anyone looking for someone to work WITH you because they are passionate about what they do, not just working AT you to meet their monthly quota. 10/10, would shop again.