Medical Transportation Asstnc

Jen Martin

Nothing but problems. Call a week in advance for help with gas for a dental appointment and was assured there would be a voucher waiting for me at the gas station. I went to my appointment and then the gas station. No voucher and after sitting on hold for almost a half hour,they closed and the answering service refused to help. Day before our disability is deposited, and we are stranded an hour away from home, with hungry animals, no place to sleep except the cab of a pick up. DO NOT TRUST THEM!! CALL THE GAS STATION BEFORE LEAVING YOUR HOUSE!!!

Melissa Bradley

This poor excuse for a company has messed up my mothers transport 3 times. It seems like the problem is with the person setting up the appointment time, this person does not listen. First time the driver arrived at 9 a.m. for a 9:15 arrival time to office. She lives is Newport and appt. was in Spokane Valley, plenty of time right? Second time she was suppose to have a wheelchair transport and what arrived was a SUV, but was on time (independent contractor), very good service from him. Third time she needed to be at Hospital at 12:00 the transport arrived at 11:00 the first time, left because he was early and came back to pickup location at 11:25 for a 12:30 pickup time. Now how is one suppose to get from Newport to Holy Family with lights and traffic in a half and hour? The woman that I talked too spelled my mothers name "Gene" I feel nauseous even giving this place 1 star. This place seems to have no pride in how they conduct their business!!!! If I was able to, I would have 10 THUMBS DOWN EMOJIS!!

Ryan Casto

I'm sorry for writing this post. I have already talked to management. The people are nice but the problem is there cabs. My mother has has multiple amount of appointments more than I can count that she missed. So far she hasn't even had a ride even when she called hours prior to confirm. They tell me I should call the cab drivers myself to confirm with them she will be picked up. This is not my job to do and find it extremely lazy. Good luck with this company and thank god I have been able to take her to her most important appointments.

Mandy B

This a service for which I am truly grateful that my insurance covers, but their customer service leaves a lot to be desired. I have had issues multiple times when calling with being rushed, interrupted, and spoken to rudely. I hope this issue gets addressed and the employees conduct themselves in a more professional manner.