SERVPRO of Augusta/Waterville

Look in the Mirror

If I could give negative stars I would. My husband and I had a house fire in November 2021 our insurance company recommended Servpro and so did several other people at the fire department Blake was the person we were working with and he came out gave us an $11,000+ Estimate For a myriad of things that needed to be done. that never ever happened repeated calls to this company And his cell phone yielded absolutely nothing for my family of six other than false promises of “we will be there” one excuse after another of oh everybody had Covid and then oh we had other properties with a large amount of water damage and then oh will get back to you week after week with no response the worst service I think I’ve ever had from a company. I mean for Pete’s sake we had a fire and four children and that didn’t really seem to matter and the price tag was rather high but my insurance agreed to pay for it. In the end We could not wait on this company because contractors needed to come in the house and had to go a different route Blake never had any intention of actually doing what we needed done and lost out on 11k.

Joey Waraskevich

Anthony and his team were a extremely easy to work with, they kept an accurate schedule and were very professional. I had an estimate within 48 hours of first calling their office and they hit my deadlines. The estimate was exactly what I paid. I will use Servpro for any future needs their services provide. Thank you to Anthony and team.

Brian-Debbie Carroll

Edited - Post-service - would like to commend Blake for excellent customer service and assistance with scheduling. The cleaning crew arrived promptly as scheduled and completed the entire home cleaning job to our satisfaction. We greatly appreciate the work done and would use again and/or recommend your company to others. The company also does exceptional post-service follow-up. Thank you. Edited — after contacting the company and expressing my EXTREME displeasure and advising of my dissatisfaction in return calls, a company manager contacted me and was very professional, offered no excuses and sincerely apologized. Information was given and possible resolution was offered. Post will be edited further upon final outcome. After MULTIPLE calls and finally someone comes out to estimate...a week passes and MORE follow-up calls and still never received estimate or scheduling. Made it obvious they did not want our business - thanks, we’d expected better from other reviews - not sure why we weren’t good enough to be a client.

Christen Griffin

Had a flood in the basement, AKA family room, was late at night, called Servpro. They arrived as quickly as possible. Anthony Wolverton was the gentleman who arrived. He assessed the situation and explained all paperwork and processes to us very well. He worked until the early morning hours, removing water and getting furniture off the wet floor. He left equipment to start drying things out and was following up later that day. Our insurance would not cover the mitigation due to it being groundwater from a plugged drainage pipe, so we had to dismiss the process. Anthony graciously made adjustments to lower our bill. Really appreciate how quickly they came to help, their knowledge, and willingness to work with us on paying the balance on our bill (water mitigation isn't cheap,especially outside regular business hours). Due to the quick response, we were able to salvage most of the furniture and items in the basement. I definitely recommend this company.