UPS Customer Center

Category: Shipping and mailing service

Address: 1515 W 1st St, The Dalles, OR 97058, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 2:30–6PM

Tuesday: 2:30–6PM

Wednesday: 2:30–6PM

Thursday: 2:30–6PM

Friday: 2:30–6PM

Saturday: Closed

Reviews

Lori Stewart

Aug 11, 2022

They keep delivering my packages on the wrong porch and the automated system over the phone won't let me talk to a person to correct the problem.

David Crawford (Spidey)

May 28, 2022

Package said it was delivered but never came. Got the run around when trying to file a claim. Can't seem to file a complaint either. How convenient for them

Madison Pullen

Sep 1, 2021

0 stars because UPS is actually the worst when it comes to ever getting your deliveries. I live on a main road in a small town and have had a very important expensive delivery get mailed 2 x and they still can not figure it out. Not to mention the customer service is also horrible and you can't ever even get through to a real person. Highly do NOT recommend shipping with UPS.

Nathanael Green

Jun 22, 2021

Horrible customer service. Ordered lizards and package was set to be delivered overnight. Arrived 3 days late and most of the animals had perished. When I called all they say is its not their fault its ups policy. Online is even worse. Redirect after redirect. Do not trust these morons with anything. Ups as a whole does not care and should no longer be used for any shipping services.

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Questions & Answers

Why do you still have the wrong hours for this UPS location? I spoke with the workers there and they said they've been trying to correct the hours for months with no luck. You are publishing the wrong hours which negatively impacts the public.

Don Stevens | Aug 20, 2019
Darrell Frazier | Aug 20, 2019

I work there and am amazed the hours on line say 8am when our custimer center doesnt open till 230pm. Clearly they are not doing something right. Our local staples store takes all ups packages and makes lables and will help till our center opens at 230pm. Not sure how to fix this. I will mention to my boss.

Can I pickup a package at the dalles warehouse ?

Kyle Smart | Feb 20, 2022
UPS Customer Center | Feb 20, 2022

Hello, thank you for contacting us. In this case, if your package was held for pickup in the facility you will be able to pick it up. Please note that a government-issued photo ID is required at the time of pick up. For security reasons, the address or name on the ID must match the address or name on the package. I hope you find this information helpful. -Edward.

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What is UPS sure post

Dale Baker | Jan 21, 2022
Scott Russell | Jan 21, 2022

It's a service where UPS delivers packages to the post office and then the mailman delivers to your house/mailbox

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Is there a UPS drop box here and how big of a box can I drop off?

rheanna freese | Aug 19, 2020
George Spino | Aug 19, 2020

Yes or you can drop it off at there office

We have Spectrum/Charter equipment to return to them. They said that you take the equipment and box it up for return They have a contract with you? Please confirm that we can drop this off at 2:30 today and you take care of it?

billing billing | Aug 19, 2020
Sally Fanene | Aug 19, 2020

Please do not bring your charter/spectrum items to The Dalles, it needs to go to Hood River UPS store. They have the contract with spectrum, The Dalles UPS is just a warehouse, we dont have boxes or shipping items. Its mostly a drop off center for already boxed ready to go items. Spectrum needs to let their customers know to go to Hood River UPS

Do you sell boxes?

Robert Perkins | Aug 19, 2020
Christina Buck | Aug 19, 2020

Nope we don't

Tracking confirmed our package was delivered at 9:45 pm last night. We missed delivery, package was not there. Does TD UPS station want to know about missing pkg or possible wrong address delivery?

Janice Blackburn | Aug 19, 2020
Matt Snyder | Aug 19, 2020

By all means, you need to contact UPS, find out where that package went. 😡 Hope that helps 😊

What are the actual Store hours?

Bob Boynton | Aug 19, 2020
Matt Snyder | Aug 19, 2020

Hi Bob. 😎🏍️ 2:30 PM - 6:00 PM Mon-Fri

I need to return a package to Amazon. Can I bring it to this location to send for me?

Debbie Lewis | Aug 19, 2020
Becky McQueen | Aug 19, 2020

Yes! I just did that on Friday.

does The Dalles UPS deliver on Saturdays

Sooz Snyder | Aug 19, 2020
Tneil Jim | Aug 19, 2020

Yes the dalles ups delivers on saturdays

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I needed to return an item that UPS was supposed to pick up today and the deliverer came by, dropped off a package in the front of the building & left without me seeing him - I must have been in the back. I need someone to pick up return TODAY!

Annie Keller | Aug 20, 2019
KHADIM NDIAYE | Aug 20, 2019

They should leave you a "we missed you sticker". call them or drive up there if you are in the Dalles they should be open until 2h later and for sure you will have more help there..

Requirements for over night perishable shipping?

Rich Post | Aug 20, 2019
Darrell Frazier | Aug 20, 2019

Ice packs with stryo . is usually a good keep. Thats how all meds are shipped.

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if I have a oversized package to return, can ups come pick it up or do I have to find a way to get it there?

Erica Holt | Aug 20, 2018
kolton tenold | Aug 20, 2018

UPS will pick up packages. Either call the center and schedule a pickup or I believe you can do that over their website.

Do you package items for shipping?

Jan Wilson | Aug 20, 2018
Enots Starr | Aug 20, 2019

No they do not offer that service

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