Address: 31 Freedom Pkwy, Hermon, ME 04401, USA
Phone: +12075616610
Sunday: Closed
Monday: 7AM–6PM
Tuesday: 7AM–6PM
Wednesday: 7AM–6PM
Thursday: 7AM–6PM
Friday: 7AM–6PM
Saturday: Closed
Katherine Kireburns
This company does not have it together. They did not dump my dumpster because it was "blocked", yet when I called the person on the phone could look at the photo and stated that it was not blocked in the photo and she wasn't sure why they didn't dump it. They did not dump it for 4 weeks past the time scheduled, even when they said they would. We were doing some home renovations so this really was inconvenient for us. I had to call a number of times. They did give me my money back for the month, but it has been a huge hassle. I feel like you shouldn't need to call you dumpster company bi-weekly, and wait for 15 minutes on hold each time. We miss the old company that Casella took over.
Jennifer Totton
Lied on the phone. Promised morning delivery then said it will be delivered by 5 on the one day I needed it. Then say they never promise a delivery time. Then put in the contract “no time guarantee” after they say yes on the phone. Now I have no dumpster when I need it. So it’s dropped off end of day Thursday and picked up Friday. Thanks for nothing.
Mary Goldsmith
This is what a monopoly looks like. Casella just dumps out the trash they don't want on your driveway without any notification on what they will accept. I went to their website, but there is no list of acceptable items. I called them, but their customer service could not provide a list. So now, they just dump stuff until I can get the clue. No garden debris or items that look like construction (even though it came from my own home).
Johanna Athas
Absolutely terrible!!! We signed up for biweekly trash and recycling pickup with Casella about 3 months ago and it has been an absolute nightmare since the very beginning. They kept "forgetting" us and wouldn't show up to pick up our trash and/or recycling on our scheduled pickup days an we would always have to call to get them to come. Their "customer service" is beyond incompetent. We finally filed a Better Business Bureau complaint after the issues didn't resolve. Someone in management from Casella then called us and said that they would credit us for a full month of service for the inconvenience they had caused us. Well, come to find out today, they LIED and only credited us for one week. The customer service rep who I just spoke with was extremely rude said that they have absolutely no record of them ever saying they would credit us for an entire month, yet I still have the voicemail on my phone that they left stating they would do this! I can't believe we were paying $100 a month for this endless nonsense, and this was only for biweekly service, IF they remembered us! No thanks. We are DONE and will go back to taking our trash to the local dump ourselves. That will save us the hassle and headache of having to constantly deal with these morons.
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Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.
Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.
No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.
No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.
Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.
Our billing is monthly so if you have any service during the month you will be billed for the entire month.
Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.
Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.
Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.
Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.
We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.
No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.
The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.
Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.
Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.
At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.
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