Casella Waste Systems

Category: Garbage collection service

Address: 64 Arthur J Reno Sr Rd, Bath, ME 04530, USA

Phone: +12078053177

Opening hours

Sunday: Closed

Monday: 7AM–4PM

Tuesday: 7AM–4PM

Wednesday: 7AM–4PM

Thursday: 7AM–4PM

Friday: 7AM–3:30PM

Saturday: Closed

Reviews

Andrew Davis

Jun 1, 2021

They were quick enough to take my money, but they never provided the service I paid for. after 3 weeks I had to demand a refund because they never, ever picked up my garbage. Every time I called to question why my trash had not been picked up, nobody could provide me with any answers, and I just got a run-around. One customer service rep we talked to promised to look into the problem and call us back by the end of the day. We never got called back. The utter lack of communication between customer service, and the actual garbage collectors seems like a pretty huge issue. Also, the failure to follow up with us when we repeatedly reported the problem is extremely unprofessional. In response to the comment from the owner: I find it laughable and infuriating that you would ask me to waste one more second of my time to try to "make it right". I already spent enough time on the phone with your people trying to get this sorted out. If you want to make it right, figure out why your employees failed to provide the service I paid for, and then you can contact me with an explanation and reassurances that it will never happen again, and then maybe I would consider doing business with you.

Steve V

Sep 4, 2020

The company will do anything to get your money and not commit to service. Their crew has destroyed several on my trash containers.

Eric Lavoie

Jun 5, 2020

I brought 1 single refrigerator to the Casella in Bath and was charged for dumping materials that I absolutely did not dump. The weight on my slip matches that of the refrigerator, leaving no possible room for anything else. They claimed I dumped several mattress box springs and a load of construction debris among other things. I will be contacting the BBB because this is fraud. They will doctor your slip to make extra $$$ off of you. That refrigerator cost me $85.00 to dump. The slip says appliances are $30.00 each. Of course they run your credit card before telling you what they are going to charge you.

Ed T.

Jul 17, 2019

They have missed my pickup several times while picking up everyone elses. I jump through their hoops and get lied to. According to the landfill people, they get dozens of complaints about Casella every week. The town office is aware of their negligence. They should lose their contract.

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Questions & Answers

How should I properly recycle large items that won't fit inside my container?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Please call 800-CASELLA to schedule a pickup if you have large materials that do not fit inside your curbside container.

What are large rigid plastics?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Items made of plastic, which include laundry baskets, 5-gallon pails, plastic chairs and general household items.

Can I put grocery bags into my Zero-Sort recycling bin?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

No. Plastic bags or films of any kind are not accepted in Zero-Sort recycling. To recycle grocery bags, please bring them to a participating grocery or retail store near you.

Do I need to bag my Zero-Sort recycling?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

No. Do not place your Zero-Sort recycling into bags. It is preferable that your recyclables be placed directly into your Zero-Sort recycling container.

How should I prepare my recyclables?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Recyclables should be rinsed clean of any food waste. Corrugated cardboard boxes should be broken down into 18" x 18" max pieces. Lids and caps can remain on empty plastic bottles. DO NOT tie newspaper or cardboard with twine.

If I cancel my service or place my account on hold prior to the last pickup of the month, will I receive a credit?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Our billing is monthly so if you have any service during the month you will be billed for the entire month.

Does trash need to be separated from Zero-Sort recycling?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Yes. Items that can't be recycled should be tossed into your trash container. Your Zero-Sort recycling container is for recyclables only - paper, cardboard, plastic, glass, and metal cans. Please do not place any trash items in your Zero-Sort recycling container as this can cause contamination.

What is Zero-Sort recycling?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Zero-Sort recycling is Casella's state-of-the-art process, which enables all recyclables - paper, cardboard, plastic, glass, and metal cans to be collected in one container eliminating the need for you to separate recyclables.

I saw Casella placing both trash and recycling in the same truck. Are the materials being mixed together?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Great question! On many of our routes, Casella operates what are known as split-body trucks. With a split-body truck, the trash and Zero-Sort recycling are dumped into the same opening on the truck but are separated by different compartments. These modernized vehicles keep the trash and recycling separate and facilitate the collection of both materials on the same trip.

Is there a set time each week my trash and recycle will be picked up?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Unfortunately, there is no set time. Please place containers at the curb the night before your scheduled pickup day.

Should I still be separating my waste from my recycling? Are you going to be combining my trash and recycling in one truck?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

We will still be collecting your waste and your recycling separately at this time, and there is no anticipated change in your level of service.

Can I put construction debris in my trash container?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

No. Trash containers are intended for municipal solid waste (household trash) only. For disposing of construction debris please call 800-CASELLA to discuss renting a dumpster.

I (or a member of my household) have been diagnosed with COVID-19. Will you still pick up my waste and recycling? Is there anything special I need to do?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

The guidance we have received from OSHA is that regular waste generated in a household where someone has been diagnosed with the coronavirus is to be handled as we manage all waste, following normal safety precautions and wearing personal protective equipment that all of our drivers and helpers have on daily. There will not be a change in your service, and we wish you well.

Should I be bagging my trash, or leaving it loose in the container? How about my recyclables?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Please bag all of your waste materials and put the bags in your container. We request that you not bag your recyclables, as it creates issues for our recycling center sorting lines.

I normally bring my household hazardous waste to the local transfer station, but I am anxious to go to the transfer station now. What should I do with it?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Please store all hazardous waste, including batteries, in a safe place in your home until there you feel safe going to the transfer station. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.

Read More

Will there be changes to my service day during the COVID-19 crisis?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

At this time, there are no anticipated service changes to your normal collection schedule. We will alert you via a phone call or message if there will be changes in the future.

The household hazardous waste day planned in my community was just cancelled due to COVID-19. What should I do with my hazardous waste?

Casella Waste Systems | Aug 19, 2021
Casella Waste Systems | Aug 19, 2021

Please store all hazardous waste, including batteries, in a safe place in your home until there is a rescheduled household hazardous waste day in your community. It is very important that household hazardous waste NOT be disposed of as regular waste in your bin.

Can I bring my household trash directly to you rather than the Graham Rd landfill? Is there a fee? I'm a Brunswick resident.

Dorothy Burgess | Aug 20, 2019
Chad Rutledge | Aug 20, 2019

Yes for a fee

Is it seriously closed on Saturday AND Sunday???

Steve Burrill | Mar 22, 2022
Matthew Burnham | Mar 22, 2022

Yes

How much does it cost to dump mattresses

Tony Johnson | Aug 19, 2021
Jo Greene | Aug 19, 2021

minimum dump fee is $25

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