TownePlace Suites by Marriott Salt Lake City Layton

Elliott T

Bad experience from beginning to the end. Flights got delayed night before reservation couldn’t make the first day of stay but needed the other nights, called spoke to Asia, she said no problem everything will stay the same they would just move the reservation to the next day, same time(not true—changed the day and doubled the rate.) I conveyed that it’d be okay and they could just start charges(good rate so didn’t mind) and I’d honor rest of my stay; said —since I was a platinum member that they’d just move it up no problem,wouldn't charge for the night, not to worry). Next day checked in the evening at approx 730pm, Lobby was dirty, old water (ice melted, “floaties”” in water, dirty looking receptacle for water, used straws and straw paper all around area), waited 10 minutes while front desk finished laundry, went to grab complimentary coffee—all out—checked in— Lady couldn’t find reservation, made it to feel as if we were a burden, finally found a “misplaced” welcome envelope card that already had keys etc because we were platinum members-. Went to our building, poorly light hallways,staircase, smelled strongly of Marijuana at a Reggaefest, so strong I was coughing-Got into room, door didn’t fully close—I figured I could just rough it, walked into room 1(had a two bedroom suite) and heard a loud banging thought something was wrong ,apparently we were next to laundry room, room also smelled of Mary Jane. Wife desperately wanted to leave, I said let’s just do one night then leave. She’s goes to shower, shower has half used bar of soap and no toiletries. I’m telling wife it’s okay we’re good..get into bed, half asleep. phone starts ringing (it’s close to 10p). Ignore it, calls again— I’m like who’s calling, front desk called to see if we needed a late check out-? Wasn’t to happy.—went to front desk gave our keys and left—do not like confrontation . Didn’t want to argue or deal with front desk —drove to next town and got a hotel..STAY FAR AWAY From this Marriott! I’ve literally stayed at most the Marriott’s in Utah, this one is by far the worst!!

Laura Mills

Staff was amazing, location was perfect, our room had a smell it wasn't bad just weird. The one stairwell smelled as well but only when you first walk in

Jason Senn

The first floor smells of cat urine. My room smelled like incents have been burned to cover up the unwanted smells. WiFi speeds are below 1 Mb, so we tried the ethernet jack......guess what it's an old phone RJ11 Data connector. It's 2022. You can hear your neighbor's conversations easily. The toilet is very low...be careful if you're tall when sitting down. I think we're going to check out and go somewhere else. How some people give this place a 5/5 is blowing my mind.

Doug Atherton

My 3 week stay at this property was pleasant. The bed was comfortable and the room was spacious. The room was was clean but dated. The one thing that was bothersome in the kitchen was the old 4 burner electric stove, whose heating elements wouldn't lay flat unless you had a heavy pan on them. The breakfast was fair, but most of the times I came down to eat all 3 tables were occupied. This forced me to cook my own breakfast in my room. Not a game changer for me, since my breakfast was healthier and tastier than provided by the hotel. The hotel staff was friendly and accommodating. I would return in the future if in the area.