Interactive Mortgage

Dan N

I had the pleasure of working with both Dennis and Carlee. Dennis was our Loan Officer during a very difficult and volatile mortgage interest rate period. He worked quickly in locking in our rate right before mortgage rates across the board ballooned. Filed our application and documents right away. I appreciated his sense of urgency in helping us secure our pre-approval. Once an offer on a house was accepted, we started working with Carlee. Right off the bat, she was an amazing loan processor. She was clear and concise on what she needed from us and communicated with everyone throughout the process to make sure we got funded on time. It was a buy and sell transaction with two escrow companies, so more processes and paperwork to be filed, but she was super thorough and ensured that we closed on time. Overall not only we got great service from the team at Interactive Mortgage, we got a great rate and the closing costs were lower than other lenders we reached out to. Wouldn't hesitate to seek them out for future loans.

Isaac S

They move fast - probably so you don't miss what they are trying to pull... I was skeptical about random lenders sending offers in the mail, but I Googled and they appeared to be a legitimate company. I called, and after I answered extensive questions, I was asked to fill out a digital questionnaire with essentially the exact same questions. Things were worded very technically, so if you don’t have a deep understanding of lending terms specific to mortgages, a lot of this will go over your head. The loan officer called to follow up and seemed condescending about my responses. This is probably the 15th mortgage I have taken out, but the first these kinds of questions were asked. They rushed me through signing everything ASAP and were ready to close within 8 days of contacting them. While they certainly lacked professionalism, they seemed great with speed. Then, the day before closing, they made me aware that I needed 7K at closing. I’m not sure who has that kind of disposable money laying around, but the fact they tried to hide that from me was appalling. I called to speak to the closing agent, who laughed at me the entire time, making sure she pointed out it was in some obscure spot in a disclosure that no one went over with me. Yes, shame on me for not catching it, but typically lenders point that out. I tried to work with them the day of closing to make changes, but the responses were rude and they tried to convince me that the only solution is if they slightly increase my rate. This “slight” increase was 23K over the life of the loan. I walked away. There are a lot of lenders out there, and it will be easy to find one that operates with better communication, professionalism, and ethics.

sepideh heydarian

I had an awful experience with interactive mortgage. First the agent, Art Mack called to follow up on my mortgage request . He gave me a good interest rate. I signed and fill out all documents they wanted and locked the rate. So Bolden Jones the processor followed up with my mortgage closing . Since I want the loan only under my name I took my house out of a trust and emailed bolden clearly my request and send him the new documents. then I didn’t hear from him for couple of weeks. I emailed and called left messages many times , no response....!!! I emailed Art yand he emailed back that he cannot do anything since his part is done and now it’s in bolden( the processor) hands. I didn’t know what to do nobody would answer what is happening?? So since I had no other option I just let it go and started looking for another mortgage co. It was already 3 weeks and rates had gone up. I found another mortgage rate, started the process, then suddenly Bolden emailed and said he would send a notary for my signature to close the loan. So I canceled my other mortgage and signed with the notary. Bolden said it will take few days to fund my mortgage but again they disappeared. I called and emailed him and Art, again no answer and follow up. after almost 2 month I called interactive customer service and asked who can I talk to they said oh only your processor or agent. I told them i contact them they are not getting back to me and I want Bolden’s boss contact , and I got Julie’s email. I sent a long email explaining my situation and frustration, after a week and half she sent me an email, “thank you for sending me the info your problem”, that’s it... to my surprise she did not do anything.... some other processor contacted me and said Bolden is out and we don’t have that rate anymore, the rates are much higher and we cannot get a rate even close to the other one.No body said sorry we messed up your mortgage and Art of course was super rude, emailing and leaving a message that we are super busy tell me if you want the higher rate or not we don’t have time !!! I recommend avoiding this company all together . they are very unreliable and don’t communicate and no one checking to see if they doing what they need to do.

s. stein

Over phone gave me amazing rate at 2.5% for 30 year fixed. After starting process providing initial paperwork my rate was not locked. Loan officer said would not lock rate on Friday. As of Monday rate was even better 2.37. Request again my rate be locked. Filled out application. Loan officer took three days to email me as to subsequent docs needed. I provided the docs within two days of receiving his email. Two days later loan officer said rate was cancelled b/c I took too long to submit paperwork. He said I missed “hard deadline”, even though his email never mentioned a hard deadline. Instead he now said the available rate was now higher. Classic bait and switch. When I got cancellation paperwork in mail, it said reason for cancellation was that I cancelled the loan, which is not at all the case. Terrible, unethical company and highly unorganized. Better to take your business elsewhere .