Horton Plaza Parking Garage

Cynthia Myers

We went to a show at the Balboa and made the mistake of parking in this garage. When we tried to leave, the line of cars trying to exit, through only 1 exit gate with 1 totally overwhelmed attendant, was horrific. Didn't move at all, the backup went up multiple levels, total gridlock. Many people WALKED over to the gate attendant and insisted over and over that he do something to get the line moving since it was not safe to leave 100s of cars idling and stuck in the structure for hours. People were about to hold up the other two gates so cars could just drive out. The attendant finally opened the gate so we could start exiting quickly, but this whole thing is dangerous and misleading. If the company is going to have such shoddy equipment and such understaffing, they should warn drivers in advance that you may be literally trapped in their garage for HOURS. We were lucky to get out in less than an hour, and whatever they are paying that poor lot attendant was not nearly enough. I will never use this garage again.

Daniel Ehrlich

Absolutely do not park here. Parked for the Padres game, prepaid $15 online. Took over 45 minutes to exit the parking garage from the 2nd floor. While exiting we were directed to an outside lane by an employee. The lane we were directed to had no attendant only an automated payment booth and we could not scan our QR code, we asked the attendant and they said we had to pay $40 to exit. Why offer prepaid parking and take payment if you are not going to honor it? Never parking here again.

Maureen Elaine

3 HOURS to exit from the 5th floor parking structure on 4.23.22. AMB owned? What a fiasco - 2 exits (2 lanes each). 😳 The G Street exit senior-citizen check-out clerks had NO back up?? WTH. We even encountered a Security Guard trying to get out at 12:15a from the 7th floor - and he was going to be late for his 1am shift somewhere else. How is this remotely okay?? We had our Balboa Theatre ticket & $10 cash - pulled up to the window (after THREE HOURS) and it literally took 4 minutes ... as our transaction got interrupted by the other lane's clerk that had ANOTHER ticket issue. NO ONE SHOULD HAVE TO PAY AFTER WAITING HOURS to get out. There should be a massive fine to the owners. Where's a cop when you need one? Oh yeah,, they're all downtown dealing with a power outage that shut down a substantial amount of west gaslamp (Chinatown to the east). THE WORST PARKING STRUCTURE ever due tok failed or lack of "management"

Jeanelle Sebastian

F’n scam. We entered the garage there was signage about all day parking flat rate $20. When we exited 8 hours later they charged us $48 because of the Padres game … there was absolutely zero signage about an up charge for a baseball game. None whatsoever. We flagged a manager over and they said $20 only applies for 2 hours after a game. We are San Diego natives and have parked here plenty, this never happened to us before. Again, there was no signage and nothing on the parking stub that says there’s additional charge. F’n scammers.