Chipotle Mexican Grill

Antonio Molina

Tried this location after the other location forgot my chicken in a chicken bowl. Just as bad, workers had a conversation as I stood there and slammed my food on the counter after interrupting and saying I was there for a pickup order and was currently at work. Never eating chipotle again. Never had a problem in Arizona but all locations in Ohio are pure trash. Get workers who want to work

LaShay z

The crew member dropped my chips and queso. No problem, she apologized and accidents happen. However, when I got home I noticed everything in the bag was busted. The meal was no longer edible unless I were to scrape the bottom of the bag. I called the store and spoke with the manager, Malina. Malina did not handle the situation appropriately. Instead of apologizing and compesntating the order, she just said she would remake it. I don't care about the remake or getting another one. At least apologize. I use to work at Chipotle at Rosemont, IL and we had to have the most upmost customer service. It's lacking here. I'm not a Karen, i'm a person who doesn't care about free stuff, but putting the customer in a better position. Thanks

Laura Martel

I found this Chipotle location to be accessible from the outside. It is connected to a nearby Starbucks and both of these vendors are accessible by the same ramp. The doors are wide, but there is a bar in between the double doors, so they might be difficult to enter through for a physically disabled individual. Unfortunately, I did not see any powered doors, so if someone utilizes in a wheelchair or another method of assisted transportation, they might need someone to hold the door open for them. Inside the restaurant, the tables were spread fairly far apart, but I don’t think it would be enough for a wheelchair to fit through. There were some chairs that were pulled out from their tables which made these pathways even more constricting. Ordering at chipotle would be accessible, as the behind the counter “buffet” would be visible to someone in a wheelchair. However, because this food option is so popular, the environment is very chaotic and loud. Someone with severe anxiety or sensitivity to loud noises would be better off ordering online or on their app and picking it up at the location. Chipotle is also very transparent about the ingredients they use, so someone with food allergies would have no issues seeing what they could or could not order. Overall, the service at this Chipotle was outstanding. Everyone was friendly and helpful, and I had a great experience ordering here. Would definitely recommend, whether you order on the app or in person.

Jessica Culter

Great service, the staff was kind and very efficient even as it got busier. The food was fresh and well portioned. I was in and out between 5 and 10 minutes. There is wheelchair access a few stores stores over from Lane Ave however there not one right in front of Chipotle- not the stores issue itself but it would be nice to be slightly more easily accessible towards those who need ramps and cannot use stairs. Just something I noticed! No complaints otherwise! Great service, very pleased :)