Michael's Home store (M Jacobs furniture)

Kim Nelson

From start to finish the experience at M Jacobs on Gateway Loop road in Springfield OR was 5 star! Last week we drove 30 minutes to look for a new recliner, as we live in a rural community. We started at M Jacobs on Gateway Loop and boy are we glad we did! We were met by a lovely salesman named Ry who was courteous, helpful, and not pushy. He assisted us in finding the chair that fit our needs, and price. We left the store to see what other furniture stores had to offer and ended up coming back. The price, warranty, delivery fee at all 3 other stores didn't even come close to M Jacobs for similar chairs. The deliver was going to take 2 weeks but the day after our purchase I was contacted by their delivery contractor who said she could organize a delivery for the following day. When the deliver guys got there, they were very careful and got the chair set up where we wanted. There was a bit of a hiccup in the mechanics of the chair. They left it and said they would bring a new one after contacting the supplier. As it turned out the chair was fine, there was a piece between the chair and frame that caused the issue. I called Ry and explained the chair was all good and thanked him for his help! All up, M Jacobs and Ry gave a super easy experience ... THANK YOU, KIM & ELDON

Bill Esser

It was time for a new dining room table. We discussed exactly what we wanted. We walked in, told the salesman exactly what we wanted and he took us to it. It was exactly what we wanted. It was onsale too. It will be delivered next week.

Michael Dorman

We have bought multiple couches from them. Our most recent purchase was a full sectional with a recliner. Well on the second month of owning it electric switches where breaking and the entire metal mechanism in the recliner has been broke. They sent out the warranty crew and they finally got the switch fixed in one over a month later. In the process scratched the heck out of our solid wood floor. We asked Shawn, the store manager, if since we have had so much problems from the beginning with getting the recliner fixed if we could return the recliner and just get another section for the couch. I guess it got passed to the general manager Dan that said said NO since it has been so long since the purchase that they can't do that now. Well if you can't seam to get a product you sell and warranty fixed in over 9 months and while fixing another part on the couch and damage the floors. I would think this could be a nice exception to that, but I guess not. I will have to find another store to buy furniture at, and will not recommend this store in the future.

reathel geary

I ordered a sofa from this company. Everything seemed fine at first. I was told that multiple units were already on the way. When I checked back in my salesperson assured me everything was good, that he would personally set up my delivery date, as it was for a business. I never heard back from the salesperson. Calling back three business days later I was informed by the salesperson that the sofa was backordered. I am 4 business days away from opening a new office and was depending upon the sofa being there. I was wrong to depend upon this company and I advise you against doing business with them.