Woodhouse Ford of Omaha

Casey Robson

Had a really great car buying experience at Woodhouse Ford. Judd in Sales was fantastic to work with, as was Jeremy in Finance. I’m not from the area but will still be recommending people take a look here because of those two guys.

Brent Shipley

They do not care about anything other than their pocket books. Ordering new currently isn't an option but if they get what you want from a cancelled ordered or allocation they want to charge 10-15k over MSRP even though FORD has stated they do not want dealerships charging more than MSRP. Sales people are rude. Hope this location closes permanently.

Rachelle Pacheco

5 STAR SERVICE! Long review sorry...I can not say enough good things about our experience at this dealership. My husband and I had been all over Omaha looking to purchase a Ram Pro Master for our business and to my surprise EVERYWHERE we went was horrible in more ways than one. The sales people either were very sleazy or pushy or completely rude and disorganized. We first went to Baxter off 178th and Dodge. We are very busy so I made an appointment to see two vehicles and wanted to be sure they were both available. When I got there the salesman did not even show up and no one called us. Another employee tried to help but said one of the vehicles were sold (we found out later it was not sold) but the other we could test drive. We had some questions about the vehical so we were given to a supervisor. He was not helpful at all and very off putting to be nice about it. I asked my husband to leave. We went to a few other places with appointments and when we showed up were told to wait 45 minutes to an hour. We understand things come up occasionally so we rescheduled later in the day and canceled our appointments to accommodate. We show up for our next appointment only to be told it will be a 45 minute to an hour wait. I not sure what the point of an appointment is here? So we continued to look. We decided to stop at Baxter one last time finding out the vehicle we originally went to see was not actual sold but misplaced? Again we made an appointment...no one was there. We were helped by someone who ended up being the worst sales person in the world. Long story short it was the end of the day they were closing we said we were interested in the vehicle and wanted to discuss it further. They said they needed to have it inspected first before they can even sell it and they would hold it for us until that was done which would be a few days. They also said they would guarantee the price listed. The next morning we get a slew of calls asking to call them immediately. We call back and the salesman was very rude demanding we give him $500 to hold the vehicle while it was being inspected so they don't sell it to someone else. Of course we had a few questions such as... you never said we had to put a deposit down and you also said you can not sell it to anyone until it has been inspected. So how can you sell it to someone else if you can't even sell it to us??? He proceeded to raise his voice at me and I kid you not flat out talked over me and yelled at me.I lost it. I will not let someone talk to me in that way. I then said I am done with you and demand to speak with your supervisor. He changed his tone immediately and started trying to apologize. I again asked for the supervisor. Once transferred and I explained the situation he said they never ask customers for deposits ever its not their policy. He said don't worry we will hold it for you and call you Monday once the inspection is done. We never received a call back. So we end up at Woodhouse and meet Nicholas Boettcher. Wait let me back up. My husband and I walk up to the front door and a gentleman ran to the door not to sell us but just to open the door for us. WHAT....We talk with Nick and he shows us what we are wanting to see right away. He did not try to sell us at all and answered every question we had. When we said we had other places to visit he simply said I understand and he also said he would love to earn our business he gave us his card and we left. I told my husband as we were leaving we are buying a car from that guy.We went a few more places only to have the same experiences. We called Nick back and he was so polite and professional we decided to buy our vehicle there. All through the process EVERY employee in the building continued to open doors EVERY TIME, gave us water, made sure we were comfortable and they were all in good spirits. Nothing seamed disorganized or off putting. No rude employees at all. I feel we were treated honestly and fairly and it was probably the best car buying experience I have ever had and I have bought my fair share of cars.We thank you!

Mark J. Rath (OCVB)

The Woodhouse Team once again stepped up and did a great job. I want to Thank Trevor Peterson the Sales Manager. Michaela Miller Accessory Sales and especially Jamie Hemmingsen Service Manager for putting me in touch with the perfect team to take care of my needs. Thank You All, Mark R