TerraFirma Foundation Systems

Martha Steele

We're very happy with the TerraFirma experience. They were easy to contact, on schedule, on budget, friendly, professional and approachable. They are the best team we've encountered out of all the contractors we've worked with to repair and improve our home. From the initial consult with Ryan, to the steady project management of Sammie, to Tim's installation crew, they were a seamless team. I have serious health problems and it's easy for me to become overwhelmed with tasks or fail to remember important dates and activities, but Sammie was so gracious and helpful that I didn't feel anxious for a moment. When the team came to overhaul the crawl space and install the sump pump, I was prepared for pet drama, but the team were like ghosts. Even my stupidly anxious rescue dog was calm because it was so quiet. Tim was super helpful with all of my questions during the installation, and when the project started to fall behind he added another man to his team the next day, rather than risk going over the 2 days of work Ryan had estimated. Tim, Chris, Jonathan and Jairo were like extremely polite ninjas that just quietly disappeared beneath my house. When we did interact they were easy to talk to and were able to answer all of my questions. I will absolutely recommend TerraFirma to my family and friends. They do great work and made the whole process much easier than I could have hoped for.

Stephanie Woodward

Tony, Harley, Alex & Sebastian were courteous, communicative, hardworking, and kind from start to finish. More specifically, the pride Tony and Harley took in doing the best job they possibly could, while also training some new crew members was impressive. I was blown away by their professionalism and tenacity to get the job done right no matter the obstacle. Construction never goes 'as planned', but Tony (our Foreman) was certain to update me every step of the way as our crawlspace encapsulation project continued on each day. When they noticed a drain pipe began to leak, they immediately notified me and I was able to get a plumber in to fix it within the hour - Harley also went out of his way to check all of the pipes in the crawlspace to ensure there weren't additional leaks/cracks. He also went ahead and replaced an additional post underneath our house, free of charge, because he noticed it was cracking and that they had extra materials/time needed to make it happen. We replaced 11 posts in total and only had to pay for 10. As a first-time homeowner, I was overjoyed to hear the thoughtfulness behind Harley's actions. Thank you all for your perseverance on a very labor-intensive job - my crawlspace is impeccable! On another note, I do not understand the job of the Project Managers. I feel like Tony handled everything on his own and I handled everything else I needed to on my end. The Project Managers seemingly do not do much and could use some training in customer service, email turnaround times, and understanding that they need to be available for TF's customers from start to finish... If I could give the customer service team a starred review, it would be a 1.5 out of 5 stars. My project was completed yesterday (Thursday) and I still haven't heard an answer back from my Project Manager on a question I called about on Wednesday... come to find out they've been on PTO, which was news to me. You've got to let your clients know these things when SO much money is on the line.

Jason Sturdevant

We had a great experience with the Terra Firma team. We needed water mitigation done in our basement, and from the sales team to the install team we felt confident throughout the entire process. We were especially appreciative of Luis, Jorge, and Nick on the installation team, as they not only did great work, but they finished ahead of schedule. They also made sure to communicate with us every day to keep aware of progress, and had very helpful tips for how to take care of the new mitigation system and our basement moving forward. Would highly recommend!

Mary Lilledahl

TerraFirma just did an outstanding job for 3 days replacing 6 post and piers with wood rot with stronger metal posts and installing a metal support wall. The crew led by Brian was very helpful explaining the work and answering all of my many questions. Both Brian and Michael kept the basement space clean and orderly after each day of work and after completion of job. I would definitely recommend them and would hire them again if needed. My experience from the original sales/contract meeting with Ryan to the final completion of the job was positive and thorough. Good Work all!