Firestone Complete Auto Care

Heather Brown

I was so very disappointed in my experience with this specific store at this location. I had some ideas of what might be wrong with my car after it overheated pretty badly on the side of I-5 at 4:30 in the morning. After calling my lifesavers at Triple AAA I was able to get my car towed here since it was one of the only businesses open that Saturday. To my extreme disappointment, the shop had no mechanic on staff to even run a diagnostic on my car until Monday morning. After I phoned Monday late afternoon to get an update I was told no staff/mechanic was available to look at my car again but they had called in some additional help and my car would be looked at the next day, Tuesday. The next day I get a super confusing call saying they weren’t entirely sure of what was actually wrong but knew for certain they could not fix or repair my vehicle???!!! WHAT??!! My mom/dad called back to speak with a technician who assured them there was no charge (uh thanks?) for the diagnostic since they couldn’t fix it, told my parents most likely it was a blown head gasket and that I was looking at a few thousand dollars to fix it!!!! Fast forward I had it towed back to my house and managed to track down a family friend who happens to be a mechanic and had just come back from vacation. Not only did he take one quick look at my car WITHOUT running a diagnostic and tell me there was absolutely no sign of a blown head gasket- but that he could fix the serpentine belt needed and repaired whatever was happening with my alternator. He added some coolant and sealed up the small leak causing me to overheat!! Why is it ok for these kinds of shops to completely brush off women like myself who don’t know much about cars and give them made up stories completely freaking them out to where their ready to plop down $3000+ because OF COURSE each time you walk in places like Les Schwab or Firestone you better get ready to leave feeling completely hosed and taken advantage of. I will never recommend this shop or bring my business anywhere near here 👎

Cristina Gutierrez

The customer service I received from Laddy was amazing. He was kind, knowledgeable and went the extra mile to make sure I got what I needed. The service and price at Firestone can’t be beat.

anthony courtney

I do appreciate the personalized service. Tires I purchased are amazing. Alignment was needed bad. My experience was 5 star

Thorin Swofford

Good company for tires and most simple tasks. They do not work on advanced things like water (coolant) pumps. Referred to P&M for that. That was a terrible choice and experience. BEWARE being referred to P&M by Firestone staff.