Green Drop Garage

moses zeiger

At this point I just wanted to share my experience here. I had brought our car in for leaking fluids at the end of April. They fixed the issues (6500 for engine reseal + timing and all) in a very timely manner with good communication and everything. A month later I had different issues that I thought may be related to the repair they had done previously. Turns out I was right and they had not put a part back on correctly. It took 2 weeks for them to tell me they need to do some more diagnostics. And I would have to pay if it was a different issue. Than a week later they finally admitted it was at the fault of there shop. They would order parts and get it fixed. No we are a month with out our car and being told it will be at least another week. Definitely can’t recommend this shop to anyone at this point. I appreciate them owning there mistakes but this long without a car and bad communication is not great.

Kendra seniow

Over-priced, untruthful and poor customer service. Do not go here and definitely do not sign up for the membership. I had my rear brakes and rotors replaced elsewhere the day before bringing the car to GD this week yet on the inspection they noted my rear pads were down to 5mm (impossible!). At a previous inspection they noted brake pads were at 3mm and due to replace immediately (for $388), but I took the car elsewhere and was told they were at 5mm so I got another year out of them and paid $180 to eventually replace them there. Seems like outright lies from Green Drop to me. Prices for their work are well over the same job at other shops, and you do not get better service for that premium. For example, there is no review of the inspection results with me until I call and eventually manage to get someone on the phone. They noted a noise but didn't investigate it or offer any suggestions for next steps. The person at the desk is very curt and unpleasant. When I called to discuss these things the GD employee (presumably the same unpleasant guy from the shop desk) his response was "and what do you want us to do about it?". He offered no explanation or corrective action. I told him I want to cancel my membership and never come back.

SM

The shop did not ask me if I wanted conventional oil or synthetic. They automatically went with the more expensive manufacturer's "reccomendation". When I inquired about it they stated it was a "requirement" and gave me a story about being in compliance with nation fuel efficiency standards. The work was completed on time and was thorough, but was 50% more expensive than what I had expected to pay. If you go here, be sure to state in advance what type of oil you want used.

Maddie Huber

Summary: They will try to charge you more than double what any other shop will. They will take advantage of you if you don’t know much about cars. I originally went to Green Drop because my car was making a lot of noise. They told me the day I brought it in what was wrong and how much it would cost to fix. I brought it back a couple days later to get the problem fixed. They told me it would likely be done before the end of the day. It was done two days later. While they were fixing the original problem, they found a code from the engine light telling them cylinder 4 was misfiring. I asked how much it would cost to fix that, and they told me before they could say anything they would need to run a $160 diagnostic test. It seemed steep, but because I knew the problem could be serious I didn’t want to drive it to another shop. I told them to go ahead and run their test. It took them five days to do it. Then, they come back and tell me it is my spark plugs and ignition coils, and that it would be an additional $947 to make the repair. That’s over a thousand dollars for the diagnosis and repair for a simple spark plug/ignition coil repair on a 2011 prius. They wanted to charge me $572.56 for 4 ignition coils and $94.60 for 4 spark plugs, in addition to $280 for labor. 4 OEM ignition coils from almost any other shop add up to anywhere between $300-400. Spark plugs are $10. They claimed the job would take two hours, accounting for the $280 for labor, but when I called around and looked online, I discovered the job should take only an hour even with a novice mechanic. I looked at the numbers for my exact car. When I asked why they were charging me twice what other shops would for parts and labor, they told me, “We have bills to pay and a shop to run.” So do the other shops offering these parts and services for half the price. I took my car to another shop. They were able to look at my spark plugs within 15 minutes of my arriving (for free), compared to Green Drop’s $160 and 5 day wait. They also had the job done in less than an hour (remember Green Drop tried to sell it for 2 hours) and charged me less than half what Green Drop tried to. I never believed the stereotype that car shops will take advantage of you if it looks like you don’t know anything about cars. Green Drop proved me wrong. Do not go to this shop if you don’t have someone with you who knows about cars. They will take everything they can.