Firestone Complete Auto Care

kristina Francis

Been here several times for tires and other work through the years. They have always been knowledgeable and helpful. The reason I give 4 stars, is that the last 2 times, they've seemed to be in a hurry and had forgotten a couple of things. Once they forgot to tap my hubcaps down all the way and one flew off. This most recent time, they didn't clamp down my air filter assembly. I always check everything when I get my cars back, just in case. I make sure they did in fact change my oil 😅 and other things. They said my air filter was dirty and I declined to have them replace it because I can for cheaper. It wasn't very dirty at all! Anyways, it's not just these guys. It's always a good idea to double check everything to be safe. Sometimes places are in a rush and just forget.

A “A'CdA” P

First time I used Firestone they said my appointment took so long due to COVID and Holiday season which I could understand. Brought vehicle in for new brakes today with scheduled appointment at 10am..... Didn't get my vehicle until 5:50pm. As I sat in waiting area last two hours the guys were hanging outside of shop and took several smoke breaks. Front breaks shouldn't be an all day thing. I think I learned my lesson not to use Firestone on Lancaster.

arlisha g

I don't normally go to Firestone but tonight I was so glad that they were open (I had 5 min to get there before closing 🤦). The culprit: A metal siding screw found its way in my tire. So nails! Arrived when they were on the verge of closing, they were awesome & took in my car to save my tire... and my anxieties. I was so grateful and tipped well. Thank you!

Kevin

Scheduled an appointment online to have a flat tire fixed. Waited for confirmation of my appointment. Arrived on time for my appointment. When I arrived I was told they could not fix the tire because the hole was "larger than a quarter of an inch." The hole was a tiny slit. Argued with the guy for a minute, because I have personally seen far worse punctures repaired. When he finally agrees to "accept the liability," he then proceeded to tell me I was fourth in line. I asked him why I had bothered to make an appointment. He then proceeded to tell me that I hadn't. I showed him the confirmation on my phone. He was then suddenly able to find my appointment. He then told me that I would still have to wait, at which point I told him that he had lost my business. Went down the street to Noble Tires. Walked in without an appointment. Guy asks me if I want a plug or a patch. I say "both." He says "come back in thirty to fourty minutes." The tire has never held air better. Firestone should send their employees to Noble Tires for training sessions. They may learn the mystical arts of tire repair.