Bonaventure Resort & Spa

JOHN SHERMAN

Room needs much detailed work and expected amenities; no coffee cups /dishes / tableware, only 4 small glasses; toilet paper holder fell off wall; room door didn't seal on bottom and half of the lock side; has a cook top but no pans; key cards didn't work - were replaced after a 10 minute wait. More but u get the idea. Staff helpful and courteous.

shantia williams

This location is totally not worth the time. It's located in a somewhat secluded area and does not offer much being a resort in it's location. One of the elevators were not in service. The rooms have fleas. The appliances and furniture looks as it was brought from a closing Days INN. Doesn't seem there is enough staff on the location. The TV still has a booty🤪. The scenery is great for the eye with proper maintenance. It also has potential for fun may be if the owner hired a coordinator. This place reminds me of Westgate Resort in Orlando but just for the 75 and over club. I mean if you're going to let the place go down take the prices down with it, don't charge the guests high prices for a Lilly on the lake.

Marci Hazelgrove

The room was huge and clean. Nice hot shower. Spacious. Breakfast was good but service was on the slow side because it looked like they were understaffed. Friendly check in and out ans grest rates. I'll definitely stay here again when I come back!

Melanie Dinkel

This place is a total scam! Bugs and awful service. We stayed here for a soccer tournament and rented out a block of rooms and they couldn’t have treated us worse. The management was god awful! Our children were covered in bites from bugs in the room! We were informed that they DO NOT CLEAN THE ROOMS UNLESS YOU REQUEST IT!! In the midst of a global pandemic why are you not cleaning the rooms?!! I have never heard of such a nasty thing. You cannot be serious! These rooms are way over priced for the service and hospitality! There were cobwebs and spiders everywhere! The pictures on the website are fake and a total scam! Do not say here! This was the absolute worst experience I have ever had at any hotel in my life! A cheap motel would have been better and more clean than the experience that we had! I cannot believe how awful and rude the management was here! I wish I could give less than a zero star rating! They made so much money off of our entire soccer team staying here and continued to try and nickel and dime us off of everything and have security kick our children out! I am so displeased and so unsatisfied!!! I cannot ever explain how angry I am! UNLESS YOU WANT COVID AND BUG BITES DO NOT STAY HERE!!!!