Dunkin'

Robyn Humphreys

THE EMPLOYEES STEAL FROM CUSTOMERS An employee stole our cc and tried to buy metropcs minutes. 6 charges each at $40. My husband went back as soon as he realized he didn't have his card ( about 30 min) The girl that took his order gave it back to him and said "I didn't do anything, here it is". My husband called the store looking for the manager and had to leave a message with the shift leader. She told the employee that we were calling the cops. That employee called my husband's cell phone and tried to explain it all away. I made a police report and called corporate. The owner was to call me back in 2 days. Never did & lied to corp. that they did. I asked again for the owner to call me, they still haven't. It's been 10 days since this happened and nothing from Dunkin. NOTHING. The store is always disgusting and they obviously let their employees steal from customers.

Gina Macchio

Went at 5:30 pm for my kids. They had 1 flavor donut ONLY. Kids even asked why the store doesn't CLOSE. They are 6 and 7 years old. Inexcusable. That will be the last time we go there.

Teresa O'Connell

We went to our local Dunkin Donut 🍩 this morning; my son got a couple chocolate donuts & I got a medium frozen coffee with a shot of espresso + Mocha flavor added & a coffee cake muffin & a snack size of applewood bacon, yum! The guy behind the register was brand new & had no help, he was struggling & I told him ‘no worries we all have to learn new jobs’. It took a very long time because he didn’t have help! At the other end where the orders were to be picked up at were all mixed up & just sitting there with no one calling them out as they were placed & ready for pick up. Thankfully everyone coming in was patient! The bathrooms were also very dirty & desperately needed tended to. The food & drinks are & were very good, they just needed a few things to make it a better score overall!

Tay Roberts

Ok, so I NEVER leave bad reviews but this was absolutely a terrible experience. When I came in there was a woman being so rude and nasty to the employees as if they were beneath her or they were peasants in her eyes... she wasn’t complaining over anything in specific so I didn’t understand what went wrong with her experience. Now that I went through it I am a bit more sympathetic to that woman. I was completely to judge her and assume she was some stuck up entitled woman when in reality she wasn’t all that wrong. I ordered a donut, donut holes, one hash brown, and lastly, a “HOT” coffee. I told them I don’t drink coffee much and didn’t know much about their menu so the girl was nice enough to recommend what she would get. Which was coffee with 4 cream 4 sugar and 4 caramel. I don’t drink the coffee I use it for my cookies and like it extremely sweet with hardly any coffee flavor at all. So I went with her recommendation since I love caramel.. they gave me iced coffee after 20 minutes of standing around waiting. Keep in mind, I’ve worked in the restaurant business since I was 14 and am beyond patient and understanding with the stresses that come along with it. So I told her I wanted hot coffee and repeated the whole story about the cookies.. she let me keep the iced coffee but I don’t drink coffee so I took it to be respectful. Things just got worse.. She said she would remake it and make hot coffee.. 15 more minutes go by and I asked if I could just have a cappuccino with caramel and more cream and sugar than coffee. Another 10 minutes. Then he brings me an ICED coffee drink again... at this point I was losing hope. After another 5-10 minutes I got the hot coffee but when I tasted it.... it was worse than disgusting. It was as if it had no sugar or cream and burnt coffee. I don’t understand. Why would anyone make someone a drink that tasted so bitter when they’ve made multiple statements about disliking coffee and not wanting to be able to taste it? I asked for more cream and sugar and I felt like I was annoying them. They didn’t seem to care much that I’d been patiently waiting for over 40 minutes for a damn hot coffee. I will never be going back here after so much unprofessionalism and lack of care for what the customer wants. I would’ve been better off going to a gas station and I would’ve paid less. They offered no refund at all and didn’t apologize once. This is my first bad review and hopefully my last because these things could’ve easily been resolved. There wasn’t a care in the world to try to make it better. I would like to mention that I understand how stressful that job can be, I’ve worked it, but it’s no excuse at all. I never let any guest walk out unhappy without exhausting every option I had access to. I don’t know I’m really bummed out about that entire situation and wish it had been a better one. The hash browns were good at least and my son loved his donut lol.