Mellow Mushroom Chattanooga - Hamilton Place

Daniel Randolph

It has been over a month since I tried to contact management through email and on their websites. They offered no apologies or concern and gave me an automated response to this review. The management is either apathetic or negligent at this store. I received an automated email in response to my comments about an experience at Mellow Mushroom. The automated email did nothing to address my concerns about the service I experienced last week. I have copied and pasted the comment below: I invited my friends to Mellow Mushroom last Saturday. We ordered a medium house special pizza with no onions and no peppers on half. Our pizza arrived in a reasonable amount of time. However, it was doughy and undercooked throughout. The bread had the texture of congealed mucus. The upper crust appeared okay. Our server ignored us for the rest of our time there until we were about to go. I tried to make eye contact with the server for about 15 minutes, my drink was empty. Eventually I walked with the undercooked pizza to the line to request assistance. Several employees walked by me as I waited for about 8 minutes to be acknowledged. I was told to take my undercooked pizza back to my table and they would get a manager. A manager never came. The server ignored us for the next 25 minutes and another pizza arrived. Our server who had ignored us for the better part of 50 minutes, eventually apologized and asked if there was anything they could do for us. My drink was still empty, I was at a loss for words and said, "I don't know." We asked for boxes and received our check. I requested to talk to someone and our server walked away without saying anything. Someone came back and let me know not to worry about the bill. I asked them if they would like to know what happened because there was no communication other than an apology over 50 minutes later. I let them know that I had never recognized a manager. They let me know that there was one in the kitchen that I had seen. They asked me if I wanted the pizza, and I said that I would take it because at this point if I wasn't upset at being ignored I'd be starving. I submitted this a a month ago to their customer relations and received an automated response and no replies to subsequent emails.

Troy Johnson

AMAZING! I have been to other Mellow Mushroom locations and this is my favorite so far. While it is not as "kooky neat" as some of the others I have been to, it's clean and well maintained. The servers are genuinely friendly, and the food is fantastic. Honestly, some of the best pizza I have had in a long time. I think it's something in how they make the dough paired with the perfect thickness of the crust that really puts it over the top. These folks know pizza.

A G

Seated right away, dog friendly patio, solid service, even kept dog's water bowl refilled. Everything was delicious, elevated Cobb with ranch is 👌 and of course Holy Shitake is always a good choice. Mule with Don Julio was made perfectly.

Blake Long

Naifeh was the best server in the whole entire world. I would recommend buying a few plates of pretzels bites. Me and my friends Chloe and Coleman thoroughly enjoyed the experience.