Shepard Toyota

Andy Bridges

I've never had an issue with a Toyota dealership before, but this dealership has issues. I scheduled an appointment to have a mirror replaced and they had 3 weeks to order the part. Even though the service advisor and I both made it very clear to the parts department the exact part I needed, they ordered the wrong one. After 3 1/2 hours at the dealership on my appointment day, I left with no mirror, but a new error code about the mirror that they said they couldn't clear. And an additional bonus, they reduced the tire pressure in all 4 tires so I had a low-pressure warning on too and had to add air myself. A very frustrating day and no one seemed to care what an imposition it was spend half a day to walk away worse off than you arrived.

Joanna Holwaywood

“The salesman Austin was extremely friendly, knowledgeable, and helpful with getting me into my 2022 Jeep Compass Latitude 4x4! The process was quick and painless. They delivered my vehicle to my house the next day! Go to Shepard Cars…they take care of you!”

S D

Bought a used vehicle at the beginning of March this year. Would have to say that I find it pretty sad when you pay 30 thousand+ for a used vehicle, only to get it home and find out it was basically spit shined and sent out the door. Found moldy pretzels under the front seat, along with packets from a chinese restaurant that were god knows how old. Backseat had something in the seatbelts folds that was either crusted up dog puke or mac n cheese,possibly both.Then went to use air conditioner,empty! Had to already have it serviced and gone over! Mentioned to my mechanic an odd noise, pulley or water pump! Makes me truly wonder if it was ever checked over by the service dept, at all! Typical used car salesman.I should have done my due diligence and tried everything the first day I brought it home! Felt like I could trust them, know better now!

Mark Levesque

Best experience I’ve had at a dealership. Was amazed at how accommodating my salesman was. Austin was very helpful and did everything he could to make it a good experience. There was absolutely zero pressure between the salesman and the finance manager. HIGHLY recommend