Urgent Care | Kaiser Permanente Interstate South

Njeri Parker

DO NOT COME HERE especially if you are a black person. I arrived here at 9:07, 7-minutes after they opened. They literally let every single person go before me (all white), while myself and another black person waited for over 2-hours. I asked one person at the front desk how long was the wait 1 and 1/2 hours after waiting and she said she couldn’t tell me. I asked the black receptionist 2-hours in and she said there 2 people ahead of me. That is when I saw a white woman get seen who came in well after I arrived. Kaiser get your stuff together. What I experience today was unacceptable, racist, and disturbing. Treat every patient fairly. If your team tells me to go urgent care, treat folks accordingly. It’s been over 3-hours and I still have not been seen.

Daria Ettinger

Nothing could have improved my visit. It was swift, accurate and my provider Christa was outstanding.

Molly Mullins

Ruby was treated with so much care and concern. She feels good about how the doctor, Dr. Jordhen, was so kind and helpful. Thank you!

humanebeans treeburner

Went here because no care essential appointments were available and I needed to follow up because my symptoms did not go away. Care essentials physician told me I was textbook case, this physician made me feel terrible about myself even though my test results mirrored the care essentials results. I spent money that I didn’t have, waited hours to be seen after working all day, only to be humiliated and still feeling unwell. Also set me up for a phone follow up appointment when I don’t think a phone call is sufficient to diagnose my problem. Will never go back.