Address: 1503 SE 103rd Ave, Vancouver, WA 98664, USA
Phone: +13609046782
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
Used LLC
These guys were so helpful & knowledgeable. They were able to get our phones upgraded and connected them to the outside loudspeaker! The loudspeaker was the best upgrade! The previous phone company that we used wasn't able to get that done so we were very impressed. Everything works perfectly! Craig & Caleb were very professional, friendly, and helpful. They tested everything & made sure we knew how to work everything before they left. I couldn't be any happier with their work! Craig even mounted my phone on the wall for me so I could have more desk space. These guys are awesome!!
Carrie Lynn Simmons
At 7:00 am on June 28, 2018, I was opening up our law firm office for the day and discovered that we had ZERO phones. Apparently, the power outage from the night before completely took down our entire system. I placed a "panicked" call (from my cell phone of course) to America's Phone Guys for help. Not only was Caleb able to provide an estimate expeditiously, he was also taking my calls and answering my questions while traveling to a personal appointment. After approving the estimate, Caleb sent Craig out the very same day. I was fearful that our clients wouldn't be able to reach us for a few days, but Craig took down our old system and completely set up a new one with 13 phones plus headsets by 5:00 pm that day. What an AMAZING team America's Phone Guys have! Not just Caleb & Craig, but to Corrine and the rest of the staff, THANK YOU for the prompt and professional courtesies each and every one of you exude!!
Brett W
I've been working with Caleb for over 5 years, 3 states and 6 offices. He's always prompt, friendly, and gets stuff done. Plus the guy just knows exactly what I need when I have no idea, or provide the smallest amount of information. Thanks for your help, Caleb. You really helped us pull through a pretty tough time too.
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SIP stands for Session Initiation Protocol. It is a series of digital signals that create and terminate multimedia sessions such as phone calls. SIP trunks are basically virtual phone lines used for connecting internet-based calls to any phone number. It can be a more stable form of VoIP for businesses with imperfect internet.
The size (meaning how many users) of each location can be a determining factor in this answer and the budget. Cloud VoIP can be a no-brainer for small businesses with fewer than ten phone users, but larger than that can go either way.
You can use cordless phones with most VoIP phone service. However, they may have limited functionality depending on the brand and type of phone. Additionally, they will need to be in compliance with Ray Baum’s Act depending on the size of your facility and how they will be used.
Most VoIP phones meet the new E911 regulations. You’ll want to verify this with any carrier before contracting their services.
This is possible, depending on the type of old phones you have and how they will connect to the service. Keep in mind that you may not be able to use all of VoIP’s features when doing so.
With BVE you don’t get much for what you pay, reviews aren’t promising, and their customer service hold times can be substantial. Ooma Office is generally only useful for small offices with only 2 or 3 users. Outsourced and foreign customer service experiences can be harrowing, and to get the services you need, you will likely have to upgrade to their Premier and more costly service. Ring Central has multiple levels of customer service when you call for help and guess what level small businesses get? It’s not the great support they offer to their Enterprise level clients, that is for sure. It can also be difficult for folks new to VoIP to get their systems set up and working correctly without on-site help available.
Voice Over Internet Protocol (VoIP), is an internet-connected phone service. Caller’s voices are converted to data packets, transmitted over the Internet, and then converted back to voice at the other end of the call.
On-Prem VoIP systems are located on-site whereas Cloud-based VoIP systems are hosted at the carrier’s location and only the phones are on site.
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