Mackin’s North Portland Auto Body

Meghan

I recently experienced my first accident after 26 years of driving. My head was spinning as I had absolutely no idea how to navigate insurance or choose a trusted location for my car repairs. I found Mackin's in a Google search. They had good reviews and they were one of the providers who were approved by the insurance company, so I decided to give them a try and I'm so glad I did. John helped me from start to finish. I spoke with him about my concerns that the insurance company was going to total my practically flawless and barely used car simply because it was a 2003 and explained to him that this was the first car I had owned that didn't already come with body damage or other problems. I had worked so hard at my 3 jobs to save enough to buy it less than a year ago and the one good car I had ever had was then side swiped by a guy who wasn't paying attention on a one way road. I was super bummed and it was just confirmation of that feeling that is always chasing me - the few things that I have after grinding away at 3 jobs every week can be taken away in a second and all of that hard work will have been for nothing. Just another unjust reality of our current state of affairs for the average working class person. John understood my concerns and assured me that he would do everything he could to keep the cost down. I had no choice but to trust him and he did not disappoint. It took a couple of months to get my car in for an appointment (not a problem, it still worked) and about 2.5 weeks to get it fixed, so when I arrived to pick it up, I was relieved that it looked so amazing. I didn't walk away feeling like all of that time waiting ended in disappointment and more stress. John followed through on his promise to do all he could to keep the cost down and it is because of his efforts that I was able to walk away with my car without the insurance company totaling it. He managed to deliver what looks to be A+ results after scouring for quality used parts (under warranty!) and also kindly applying as many discounts as he could along the way to make sure I drove away with my car. I'm not sure I can adequately express the impacts that his efforts have on my life - from avoiding the mental anguish of dealing with an unjust insurance system to saving me from another tireless car search in this insane economy to restoring a little bit of hope for humanity. Simply put, I absolutely would not have found another car with the value that my current car has, and that would have really put a choke hold on my life in a multitude of ways. I can't fail to mention that John also made the process practically effortless for me by arranging for an agent from Enterprise Rental Cars to pick me up from Mackin's and take me to my rental car. I was also able to leave my rental car with Mackin's when I arrived today to pick up my Toyota. From beginning to end, they handled all of the details and dealt with the insurance company. I felt like every effort was made to make this experience as positive and painless as it could have been - they even sent updates via text to let me know where my car was in the process. I appreciate John (he is my hero right now, actually) and I will absolutely refer anybody to Mackin's in North Portland.

Stacy Humphrey

John F. did a fantastic job estimating a repair needed for an accident. Not only was he super-prompt, but he also walked me through a couple options that lie ahead for me....Edit. add after initial review:. I forgot! Tony was incredibly helpful too in sharing preliminary information and getting me oriented to the process of repair. This was the first accident I was in in over 20 years, and had no clue about how to begin. Tony was helpful and patient as I figured things out.

D M

Extremely fast turnaround time, (when they called me I thought they were calling to give me an estimate on timeframe but my car was already ready to be picked up!) friendly staff, super easy rental car transaction. Beautiful repair work, and my car was immaculate inside & out when I picked it up. 10/10 would definitely recommend and will use them for any future repairs.

Scott Noce

They did an amazing job fixing my wife’s truck( I wrecked it not her) ….kept her in the loop on the repairs and how they were going, made sure they used quality parts, actually upgraded in many areas and detailed a very messy and dirty truck. She is happy to have her ”Sexy Beast”back home. Michael was great to work with for her…5 Star rating only because Google didn’t offer 6. Highly recommended!