Midcoast Federal Credit Union

Donna Waterman

Kristen Eithier really saved my day with her knowledge and helpfulness. Donna WatermanI

CDR Murray

I've found most of the staff to be friendly and professional. In general we have been pleased.

Roger Meyer

For over 18 months I regularly relied on Midcoast Federal Credit Union to deposit my checks to another credit union. Today when I went there, to my surprise my driver’s license was not in my wallet. Although they know me by face, have records of all my transactions, see that I have other proofs of identity, and know that I am not a security risk, refused to deposit my check. It wasn’t the wasted hour of travel that got me. It was that so much was riding on this deposit, as little as the amount was, and despite me explaining this, no one in that branch cared other than what was their policy: no driver’s license, no deposit. There is good reason to bank with credit unions. But Midcoast Federal Credit Union has a staff incapable of making sound customer-care decisions in unexpected situations such as mine. Until Midcoast Federal Credit Union receives professionalism training I am banking in an institution that treats me like a human, in addition to following security protocol.