The Dr. Martens Store

laiwongbao

My experience shopping here was amazing! I was helped by Bree, who was very knowledgeable and gave me a lot of helpful tips buying my first pair.

Gemma Sivaborvorn

our experience was absolutely fantastic!! we were helped by aiden, and he gave off the best energy. he was super helpful, and gave great advice when it came to choosing shoes. he made our time at the store very enjoyable and he was a pleasure. he was honest, truthful, and gave great service!!

are friends electric picture disc

Had a laugh with some lovely folks and a right swell time smiley face :) top tier folks Nate and all them that Sunday the 26th June :) rock on every one ahahaha

Annika Hald

Main Take Away: low quality shoes, low quality customer service. Save your money and go somewhere else. Got these shoes this summer from the store. The zipper broke today and the hole in the sole of the shoe started about 2 months ago. Went in today to see if they could fix the shoes and they said they couldn't, which is fine. However, once I asked about a discount or some sort of compensation or even if they had shoes on sale, I was shut down and told they don't sell any sort of discount products at their store. I highly doubt this. These shoes aren't even 6 months old and now I can't wear them. They should not be falling apart and if they are, then customers need to be able to get them fixed or at the very least receive some sort of compensation. The manager had the audacity to suggest that i just buy a new pair of the same style; why would I waste my money on a pair of shoes that I know will fall apart after 4 months? For the amount of money I spent on these shoes at the very least decent customer service would be great. I have a few other pairs of Dr. Martens from over 8 years ago and they're still in great quality even after wearing them every day for numerous years.