Hart Road Animal Hospital

Mims

These lovely ppl helped me find the owner of a lost dog who had gotten out and was running in traffic. Ultimately, pup got reunited with his dad, so my day was made! 💖 thank you, Hart Animal Hospital!

Nicole Trask

We absolutely loved taking our two kitties to this vet hospital since they were kittens, but when we were scared that our cat couldn’t breathe and was really sick, Dr. Smith’s bedside manner was just focused on his weight and fleas that we are actively dealing with. We did not feel like our cat and our worries were her priority. I took the opportunity to reach out to Dr. Smith over email to let her know we were upset with this interaction, because we wanted to open communication to fix the issue, or make us feel better about a miscommunication on our end, but instead she did not apologize and defended her actions. I’ve worked in animal husbandry, cat shelters, and veterinary practices and your job is more than working with animals: you’re also working with the people who love and care about them more than anything. Your vet should be a partner you collaborate with to offer the best care you can manage that also reassures you when you’re worried about your pets. We instead felt the complete opposite. I’m aware that COVID is a nightmare and everyone is exhausted, but this is the time when being kind is more needed than ever. Most people have great interactions with this practice and I’ve never had a bad interaction with the techs, but I feel like we should be heard and apologized to.

jake staples

Brought my 9 week old black lab mix in this morning. From the time of being greeted at the door until the time we left we were treated with immense kindness and professionalism. I might be one of the few lucky owners whose dog doesn’t hate the visits to the vet. I see a lot of negative reviews about pricing and pushing unnecessary procedures. The crew I worked with were up transparent the whole time and advised me what was recommended versus absolutely necessary. For me, a little extra preventative expense to give my pet a happy healthier life and save me from future problems is money well spent. Thank you doctor and team from Jake and Sage ❤️🐾

R. H.

Dr. Smith and her staff are the best. They did everything possible to help us care for our elderly pet through her final time. They always showed compassion and concern even though the end was near. They quickly refilled her medications when needed and provided helpful suggestions in dealing with various issues that cropped up. When the end did arrive, they provided everything needed to conclude her 22 years life with us. I just can't express how helpful they were. And I thank them. Maisy, we will miss you.