Dunkin'

Nick Whitehead

Just save yourself the aggravation of the bad service and go across the street to bagel tree for hot coffee. Bagel tree is much cheaper, has great coffee, you pour & sweeten it yourself, and the staff are lovely.

Anthony Lofaro

I ordered two hot cappuccinos after I ordered it she told me her steamer was broken and couldn't make them so she offered the iced cappuccino. But she didn't offer the discount for the $3 cappuccino lattes she said that the iced cappuccino was not part of the program she wouldn't scan my app then she wanted to charge me $11 for one cappuccino and one latte cold. In the future if your machine is broken you should have offered the cold ones at the same price I am the customer and customers are always right I will never go back again maybe the owner or the manager of this establishment should teach his work is better customer service in the future but I won't go back there to find out there are other Dunkin' donuts so far the best ones on route 94 in Hamburg and that's where I went

barbara vieira

I have never in my life met a group of horribly rude people in my life. They messed up my order at the drive thru and had to come in for a wrap they didn't give me. When I came in she reads the order and come to find out she didn't even put in my order as I ordered it. She instantly became rude when I mentioned that whoever took my order put it in wrong. She got so defensive she became disrespectdul and started yelling at me. She was a young girl with ling brown hair glasses and red shirt. She told me I had an attitude. All I wanted was my wrap and an apology for the mistake and all I got was yelling and pure disrespect. Another older woman with messy hair came into the conversation telling me to calm down and people in the drive thru are laughing at me. She too was rude I will never come here again and I will spread the word to others to bring their service elsewhere

Jennifer Barreto

On 11/27/2021 at 11:00am I ordered through the drive-thru. The employee who took the order had an attitude taking my order. I get my order and all my drinks are wrong. They didn’t give me one of the wraps so I went in to tell them of the mistake. I was immediately attracted buy one girl with long brown hair and glasses and a maroon shirt. She told me I didn’t order that wrap and I told her I did. Instead of apologizing and correcting it she verbally attacked me. Telling me I was rude to her when ordering in the drive thru. I told them they had messed up my whole order and I’m only trying to get my wrap. I walked out and got my aunt who was with me and told her how horrible and disrespectful they were being towards me. We both went in and we were both attacked but the same girl and then another girl with raggy dark hair chimes in as well giving attitude. The customer service was the worst service I ever experienced in my life. I will be calling to talk to the manager.