Jacksons Car Wash

Ryan

Not sure what I just paid $30 for? Interior “wipe down,” missed a few spots. Exterior has water marks and missed dirty areas. I had to ask for the air freshener as well. If I didn’t ask I wouldn’t have gotten it. Plenty of other spots close by to give your business to. Sad, I’ve been coming here for 15 years.

Gabriella Trujillo

I would just like to say I really enjoy the customer service I get when I go in to get my car washed. The cashier Kerri is always professional sweet kind. She's always willing to assist me and answer any questions I have when it comes to getting my car washed and the store itself is always clean. I enjoy going to this Jackson's. I will always continue to come here thank you so much for having really good cashier she's very much appreciated.

Heidi Leyva

My first impression was fantastic. The guys were super friendly and helpful. Then I went inside to pay. The cashier was clearly upset and talking on speaker phone to someone about a situation with a customer. No big deal but I was surprised she continued her conversation infront of a customer. She rang me up and I waited. The lobby and bathrooms were clean which I appreciated. I walked to the Jackson's gas station next door to buy a drink and when I walked back, an employee in a white polo stared at me the entire way back. Then when I got close he told me "that's not a real smile" when I looked at him. I didn't smile at him because he was making me uncomfortable. It was super weird and unprofessional, especially when all the other guys were super polite, friendly, and professional. I waited over double the amount of time I was quoted and came back to a dirty car. I was shocked when I first saw how bad the floors were (covered in dog hair) and I told an employee who apologized and brought it back to be vacuumed again. He returned and told me that to resolve that I would have needed to purchase a pet detail. I said I would have been happy to, but no one told me that initially and now I had been there significantly longer than I expected based on what I was told. He said "yeah and if you get one now that will take a lot longer." Okay then, I left with a dirty car. Once I got home I realized that they didn't vacuum any of the interior. They didn't wipe down most surfaces either. In the trunk area, they even made a NEW mess and had spilled something in there. The outdoor was dirty in several areas too. I'm including pics that document all of this as well as my receipt so you can see that I did indicate I wanted several services done. I took videos that better show the shortcomings, but I am unable to post them to Google. This is the second time we've given this location a try and the second time we've been disappointed. The majority of the guys I talked to were super friendly but that was the only positive from this experience. I recommend finding a different place to get your car detailed, and I'll be doing the same. :(

lizeth callejas

This has to be the WORST car wash I have ever visited. Besides the fact that I paid $15 for a HANDWASH and it looked the same as before, the customer service coming from ROBERT HAAS was even worse when I returned. If I paid for a hand wash I would expect for at least my windshield to not have bug stains, and yet it was still all over even after the second complimentary wash that Robert argued to give to me. Never will I give them my money again.