The UPS Store

Category: Shipping and mailing service in Portland, Maine

Address: 110 Marginal Way, Portland, ME 04101, USA

Phone: +12077610173

Opening hours

Sunday: Closed

Monday: 7:30AM–6PM

Tuesday: 7:30AM–6PM

Wednesday: 7:30AM–6PM

Thursday: 7:30AM–6PM

Friday: 7:30AM–6PM

Saturday: 10AM–4PM

Reviews

David Susi

May 10, 2022

Normally the employees here are pleasant and helpful but I had 2 recent interactions with an incredibly rude and unhelpful woman working the front desk. She is condescending, disrespectful and generally unhelpful. Certainly not the type of customer service I’ve knows from UPS stores over many years. I see other reviews referencing this person and I regret not getting her name as the others at the branch are fine, it’s just one individual. You’ll know if you get her…

Howie Express

Aug 15, 2021

For four years I have been spending my summers in Portland, and I have been using this UPS store to receive packages. This year I was thinking about not using this store because I would hate going into this store because one of the 3-4 ladies that worked there would be sooo rude! Not always, but I will say she has never been nice. So, last week I go in there and I was trying to find a the right size box for what I was shipping, and she was rude AGAIN, rolling her eyes, huffing and puffing (I wasn't grasping what she was saying). Well the other girl working steps in and in one sentence she explained what she was trying to say, in such a nice manner!! I was trying to pick up my packages as she just looked at me with a dirty look. Well I told her she was rude, and would you believe she said thank you. I do believe that's the first time she ever told me thank you ! I go in yesterday to pick up a package and she was so nice, and puts my package on the counter and says $10! I have received the same exact size, weight, and idem (15x15x15 x 2lb) and its always been $5 and I have received, larger and heavier! Also i have been receiving the same package in over 20 UPS store across the country and never charged $10. I could be wrong, but i do believe that her being so nice that day and charging me $10 was a game for her! Its ok I can certainly spend my money at another store, and I would advise anyone to do the same!

Ian Johnson

Jan 17, 2019

I've gone to this UPS store several times and each time I'm treated as if I am interrupting the associate. I'm never greeted or thanked. The same associate has helped me each time and common courtesies seem to be lost on them. Go support another business who will appreciate your time and money.

kristy flemming

Jun 16, 2017

I've been to this UPS store many times and all the employees are very friendly and helpful! As soon as I walk in I am greeted with a hello and how can I help you. I am constantly dropping off pre-paid packages that aren't taped up or labels on them and they will immediately ask if I am just dropping off and will take care of the rest. They will tape up the boxes, affix the labels and send them on their way. They make it so easy. I love this store and will continue to come here for all my shipping needs.

Thanks! Your review is awaiting moderation.

Questions & Answers

Can I receive the item directly from you through my presence to you office

Noorhan Algawwam | Aug 18, 2019
The UPS Store | Aug 18, 2019

Mudheher, you may have a packaged delivered to our location for a $5 pick-up fee.

Can ups store download a return label from my phone to return an item?

Marc Blouin | Aug 18, 2018
The UPS Store | Aug 18, 2018

Yes we can!

Can't see the sign for this ups store. Where do you park?

greengirl1263 | Aug 18, 2018
DEBBIE RANCOURT | Aug 18, 2018

The sign is on the front but recessed back some and there are lighted window signs and the door is labeled. Parking is on street in front of the building, 15 minute spots and there is public on street parking the next building over

Read More

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places