Chase Bank

Mary-Ann Snyder

We have had a horrible experience. They were sent my husband's financial aid in November and have called about 15 times and been to the branch 5 times. Have had multiple forms notarized and yet corporate says they never receive the info from the branch. They still will not pay the money back that they received.

mil Lak

We went to this Chase branch with an appointment for specific request to open a high yield account only to be told that they will take the request and designated person will call back when they are available for appointment. We had asked for this appointment so why that designated person was not available that time? Even if not available, we could have been informed at least few hours before to cancel appointment and save us trouble to manage child care (we didn’t want to walk in the bank with small kid). On top of that - designated person indeed call back next week only to tell us that she will call back “later” when her appointment would be available. Yes, she called again after 3 weeks. Too late! We sent a formal feedback email about this experience to Chase corporate, no response to that.

Fei Luo

Gloria was so helpful on opening accounts for my kids. Great learning session for them. Appreciate it.

FurnaceFuneral84

Been banking with chase for over 10 years. The Northgate location for 6 years and have been frequenting the canyon park location for about 3 or 4 years, and it has been constantly great costumer service. Very welcoming staff of knowledgable bankers and tellers.